KEY RESULTS (ACCOUNTABILITIES)

• Operational Excellence: Drive consistent property-level performance across the portfolio by maintaining high occupancy, low delinquency, strong physical standards, and proactive problem-solving.
• Scalable Growth: Lead the seamless integration of 35+ new communities while building the systems, people, and processes necessary to scale from 20 to 75+ team members over the next 3 years.
• Team Leadership & Culture: Build and maintain a high-performing, accountable operations team through intentional hiring, coaching, and values-driven leadership.
• Financial Performance & Reporting: Deliver NOI growth by owning budget development, partnering on forecasts, managing spend, and producing reliable financial reporting.
• Compliance & Risk: Ensure operational compliance and minimize legal exposure through consistent standards, proactive training, and systems enforcement.

WHO WE ARE AT 52TEN

• A high-performing team with the agility of a boutique company and the capability of a large one
• Forward-thinking and tech-savvy, always seeking smarter ways to work
• Deeply collaborative—both at our communities and across the company
• Committed to investing in our people, equipping you with the tools to thrive in your role and grow beyond it

ABOUT THE ROLE

The Director of Property Operations is responsible for the overall performance, scalability, and day-to-day execution of 52TEN’s growing portfolio of manufactured housing communities. This leader manages a team of Regional Property Managers who oversee several communities and their on-site teams. In the first 12–18 months, the primary focus will be building and strengthening the property operations division—refining systems, coaching teams, and ensuring operational consistency across the portfolio. As the company continues to grow, adding communities and scaling from 20 to 75 team members over the next three years, this role will evolve to become increasingly strategic, with greater emphasis on infrastructure development, cross-functional leadership, and long-term portfolio optimization. Success in this is defined by growing property-level NOI, executing CapEx plans with excellence, developing operational talent, and building the foundation for scalable, high-performing operations—all while staying aligned with 52TEN’s values and culture.

PRIMARY RESPONSIBILITIES

• Portfolio Operations Oversight: Lead national community operations with oversight of performance, site execution, and consistent adherence to company standards.
• Financial Management & Forecasting: Manage all financial aspects of operations including budgeting, forecasting, variance reporting, and alignment with long-term strategy.
• Acquisition Due Diligence & Integration: Support the acquisitions process by evaluating new properties, planning integrations, and leading post-close operational transitions.
• Systems & Processes Leadership: Develop and standardize SOPs, implement scalable tools, and drive operational consistency with flexibility for regional nuances.
• Resident Experience & Community Outcomes: Enhance the resident experience by setting standards for service, responsiveness, communication, and community presentation.

As 52TEN continues to scale, this role may evolve to include broader cross-functional and leadership responsibilities. The ideal candidate brings the curiosity, adaptability, and systems thinking to help shape scalable systems, optimize performance, and mentor future leaders. Areas of potential impact include:

• Cross-functional collaboration with Asset Management, Construction, Marketing, and HR
• Technology adoption to increase efficiency and consistency
• Organizational development to support team growth and role clarity
• Portfolio insights that surface operational opportunities and risks
• Acquisition support through due diligence, integration, and stabilizatio