Director of Quality Assurance at The Mental Health Center of Greater Manchester Inc

Manchester, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Compliance, Data Analysis, Communication, Leadership, Healthcare Regulations, Policy Development, Team Collaboration, Quality Improvement, Audit Management, Complaint Investigation, Performance Metrics, Training Development, Judgment, Mental Health, Service Delivery

Industry

Mental Health Care

Description

Description Title: Director of Quality Assurance Location: Manchester, NH 03101 Job Type: Full time- 40 hours a week. Onsite position with Hybrid capabilities **1K sign on bonus for all non- clinical positions** About Us: Everyone deserves to feel healthy both body and mind. Here at The Mental Health Center, we’re committed to helping you understand mental illness and get on the road to recovery. Our programs and services aim to restore health and improve quality of life. We believe each staff member plays an integral role in fulfilling our mission to provide the highest quality of care possible. We know our employees are the key to our success and we currently have job opportunities available so YOU too can become part of our successful, energetic, and dedicated organization! We are also proud to be a recipient of The Bell Seal Certification for Workplace Mental Health, recognizing our commitment to creating a mentally healthy, supportive, and inclusive work environment. Job Description: This position will play a key role in supporting the VP of QI Improvement and Compliance in ensuring MHCGM is compliant with all relevant state, federal, and certification standards, while driving continuous quality improvement across all programs. This position will lead efforts to monitor, evaluate and enhance service quality, oversee audits and corrective action plans, and serve as the primary resource for quality-related investigations and initiatives. Requirements Duties and Responsibilities: · Ensure adherence to state laws/rules, federal regulations, and designation/certification standards · Oversee audits and implement & monitor Quality Improvement or Corrective Action plans. · Monitor quality performance metrics (including metrics associated with Fidelity Reviews, QSR, CCBHC, and MIPS) and ensure documentation meets quality standards. · Serve as primary point of contact for Managed Care Organizations. · Lead complaint investigations. · Serve as MHCGM’s 1557 Coordinator handling all discrimination grievances. · Manage policies and procedures related to service delivery and safety. · Collaborate with departments to ensure consistent quality across programs. · Analyze quality data and trends to identify improvement opportunities. Qualifications: · Ability to lead cross-functional teams and foster a culture of quality. · Clear communication with executives, clinicians, and operational teams. · Strong judgment in balancing compliance, efficiency, and patient safety. · Knowledge of HIPAA, NH state administrative rules, or other healthcare regulations. · Understanding of QA tools, data systems, and reporting platforms. · Ability to develop and maintain policies and/or training materials. Education: Master’s degree in a field such as Health Administration, Social Work, Psychology/Counseling, or Nursing Experience: 2 years or more in a healthcare/health system setting Benefits: Health Insurance Dental coverage Vision Coverage Personal Time Off (PTO) Extended Illness Leave (EIL) 7 Paid Holidays 403(b) Retirement Plan Tuition Assistance Short- and Long-term Disability Life Insurance Flexible Spending Accounts (FSAs) for Medical and Dependent Care Flexible Work Options Employee Assistance Program (EAP) Company Discounts Employee Recognition Events Competitive Salaries *Supervision towards Clinical Licensure *Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program Equal Opportunity Employer: We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. "Find your why!" https://youtu.be/Ulj7KTqulHc

Responsibilities

The Director of Quality Assurance will support the VP of QI Improvement and Compliance in ensuring compliance with standards while driving quality improvement. This role includes overseeing audits, monitoring quality metrics, and leading investigations related to service quality.