THE POWER OF A CAREER!

At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We’re hiring a Director of Quality Control to lead our Quality Control department and ensure a culture of quality across the Bank.
This role is ideal for a proven leader with deep mortgage industry experience, a strong grasp of agency and investor guidelines, and the ability to drive operational excellence in QC processes, reporting, and remediation efforts.

• Oversee QC processes to ensure alignment with investor requirements and the Bank’s Quality Control Plan
• Manage escalated QC loan reviews, including investigations, fraud reviews, early payment defaults, and FHA rejected mortgage applications
• Maintain current knowledge of Fannie Mae, Freddie Mac, FHA, USDA, VA, and FHLBI guidelines; ensure QC procedures remain compliant
• Prepare timely management reports on QC findings, trends, and corrective action plans
• Oversee reporting and tracking for all origination and servicing repurchases, providing monthly updates to management
• Partner with operational leaders to address root causes and implement workflow improvements
• Manage investor and agency responses to QC findings, deficiency notices, and repurchase demands
• Lead, train, and develop QC staff; oversee staffing, performance reviews, and professional growth
• Maintain and update SOPs, work instructions, and reporting templates