Director of Quality - JW Marriott Grosvenor House London

at  Marriott International Inc

ADDITIONAL INFORMATION

Job Number25013299
Job CategoryProcurement, Purchasing, and Quality Assurance
LocationJW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TN
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.

EDUCATION AND EXPERIENCE

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

SKILLS AND KNOWLEDGE:

• Strong communication (verbal, listening, writing) and presentation skills with the ability to engage and inspire learners.
• Previous service delivery training experience, ideally within the hotel industry.
• Passion for designing and delivering training whilst supporting hotel strategies.
• Effective influence and coaching skills
• Strong business acumen and focus on results.
• Highly organized and efficient approach required
• Stress tolerance, adaptability, and flexibility.
• Well-developed personal skills and project management skills.
• User of Outlook, Word, Excel, PowerPoint – strong computer skills required.
• Maintain a high level of Integrity.

Please refer the Job description for details