Director of Quality - JW Marriott Grosvenor House London at Marriott International Inc
London W1K, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

29 Oct, 25

Salary

0.0

Posted On

30 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Restaurant Management, Service Levels

Industry

Hospitality

Description

ADDITIONAL INFORMATION

Job Number25122265
Job CategoryProcurement, Purchasing, and Quality Assurance
LocationJW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TN
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. Familiar with Forbes, LQA and Marriott Luxury Brand Standards.

EDUCATION AND EXPERIENCE

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

  • 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

MANAGING THE GUEST EXPERIENCE

  • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
  • Responds to and handles guest problems and complaints.
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Creates an atmosphere in all properties that meets or exceeds guest expectations.
Responsibilities

Please refer the Job description for details

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