Director of Racquet Sports at The Bridgewater Club

Carmel, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Communication Skills, Supervisory Skills, Customer Service Skills, Leadership Skills, Program Development, Facility Management, Budget Management, Interpersonal Skills, Human Relations Skills, Event Coordination, Tennis Programming, Pickleball Programming, Member Engagement, Marketing Skills, Service Improvement

Industry

Hospitality

Description

Description Job Summary Organize and direct all club tennis and pickleball facilities, activities, events, exhibitions, tournaments, and lessons. Serve as primary point of contact for members, addressing inquiries, concerns and service requests with professionalism. Leadership & Management Direct, coordinate, and supervise the Racquet Sports Department. Supervise and evaluate tennis and pickleball professionals and staff. Lead and coach pro staff to build personalized relationships with members. Uphold staff dress code and ensure compliance with club policies and employment laws. Represent the club at approved professional events. Manage access to the courts and ensure only members and their guests are playing. Program Development & Instruction Oversee private, semi-private, and group lessons for youth and adults. Develop and implement high-quality tennis and pickleball programs, clinics, and match play. Promote junior and adult programs within the club and community. Maintain a balanced and competitive program for all ages. Ensure students progress along a pathway that encourages continued involvement. Customer Service & Member Engagement Ensure courteous, prompt, and professional service to members and guests. Provide high levels of service, enthusiasm, leadership, and creativity. Build positive relationships with members and foster a welcoming environment. Monitor member satisfaction and proactively identify opportunities for service improvement. Develop and implement strategies to enhance the overall member experience. Facility & Equipment Management Manage high-use tennis and pickleball facilities. Maintain courts and inspect physical areas regularly. Oversee equipment and court repairs and ensure a clean, organized, safe environment. Marketing & Communication Market racquet sports facilities and programs to members and guests. Write and edit racquet sports information for the club newsletter (include photos when possible). Develop an annual calendar of activities and promotional campaigns. Maintain close working relationships with other club professionals. Budget & Administration Develop and manage the racquet sports budget. Take corrective actions to meet budget goals. Maintain accurate records of lessons and clinics; provide monthly reports. Coordinate food and beverage support for events with relevant departments. Requirements Qualifications Minimum 3+ years in program development and administration. Experience in facility management and racquet sports programming preferred. Strong organizational, communication, supervisory, and customer service skills. Proven ability to lead a diverse team and manage a fiscal budget. High degree of interpersonal and human relations skills. This position reports to the Assistant General Manager.

Responsibilities

The Director of Racquet Sports will organize and direct all club tennis and pickleball facilities, activities, and events while serving as the primary point of contact for members. This role includes overseeing program development, managing staff, and ensuring high levels of customer service and member engagement.