Our software engineers at Fiserv bring an open and creative mindset to a global team developing mobile applications, user interfaces and much more to deliver industry-leading financial services technologies to our clients. Our talented technology team members solve challenging problems quickly and with quality. We’re seeking individuals who can create frameworks, leverage developer tools, and mentor and guide other members of the team. Collaboration is key and whether you are an expert in a legacy software system or are fluent in a variety of coding languages you’re sure to find an opportunity as a software engineer that will challenge you to perform exceptionally and deliver excellence for our clients.

• Full-time
• Entry, Mid, Senior
• Yes (occasional), Minimal (if any)

JOB TITLE

Director of Release Management
Summary:
Fiserv is seeking a dedicated IT Production Support Manager to lead our team in providing comprehensive support to our hosted clients. This role involves managing both mainframe and non-mainframe technologies to ensure the stability and uptime of various environments. As an IT Production Support Manager, you will oversee collaborative teams to support release environments, client facing applications, and maintain system availability across multiple platforms.

Roles and Responsibilities:

• Lead and manage the IT Production Support team, providing guidance and mentorship.
• Ensure uptime and stability for hosted client environments.
• Implement tools and automation for build, configuration management, continuous integration (CI), static and dynamic code analysis, deployment, and application monitoring.
• Develop and evolve infrastructure, server, deployment strategies, and testing to support quick turnaround of deployments.
• Collaborate with Monitoring Engineering to ensure all relevant KPIs are implemented within the monitoring framework.
• Work closely with Development, QA, Network, and Infrastructure Teams to ensure seamless and successful releases.
• Maintain and improve the automation of the release process while ensuring correct access controls and securing applications.
• Oversee the maintenance of Development, Test, QA, and Production environments with regards to application functionality.
• Lead Production Support activities during release migrations.
• Continuously improve infrastructure to be easy to deploy, scalable, secure, and fault-tolerant.
• Participate in capacity planning, tuning systems stability, provisioning, and scaling of the application infrastructure.
• Manage the on-call rotation and ensure adequate coverage.

Required Experience and Education:

• BS degree in Computer Science or equivalent with a minimum of 7+ years of relevant, broad engineering experience, including leadership roles.
• Proven ability to lead and manage cross-functional teams effectively.
• An obsessive desire to automate as much as possible.
• Exposure to the architecture and design of n-tier systems and micro-services.
• Experience in an agile development environment.
• Experience with monitoring tools such as Splunk.

Technical Requirements:

• 7+ years’ experience with Linux and Unix systems.
• 7+ years’ experience supporting services, micro-services, and n-tier systems.
• 7+ years’ experience with scripting languages such as Bash, Python, Perl.
• 5+ years’ experience with software automation technologies.
• 5+ years’ experience with Continuous Integration / Continuous Delivery practices.
• 5+ years’ experience with Infrastructure-As-Code practices.
• 5+ years’ experience with Version Control tools and platforms such as Git, GitHub, Subversion.
• 5+ years’ experience with Collaboration platforms such as JIRA, Confluence, Wiki, ServiceNow.
• 5+ years’ experience with Containerization technologies such as Docker, Pivotal.
• 5+ years’ experience with Virtualization technologies such as KVM, Xen, VMWare.
• 5+ years’ experience with Services such as Apache, NGINX, HAProxy, Varnish, PHP, Tomcat, Node.js, MySQL, MariaDB.
• Understanding of AWS Cloud technologies.
• Must have experience with HTTP, HTTPS, XML, SQL, REST API testing, and Linux.
• Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative environment support effort.

RESPONSIBILITIES

Requisition ID R-10358337 Date posted 07/15/2025 End Date 07/16/2025 City Alpharetta State/Region Georgia Country United States Additional Locations Berkeley Heights, New Jersey Location Type Onsite

Roles and Responsibilities:

• Lead and manage the IT Production Support team, providing guidance and mentorship.
• Ensure uptime and stability for hosted client environments.
• Implement tools and automation for build, configuration management, continuous integration (CI), static and dynamic code analysis, deployment, and application monitoring.
• Develop and evolve infrastructure, server, deployment strategies, and testing to support quick turnaround of deployments.
• Collaborate with Monitoring Engineering to ensure all relevant KPIs are implemented within the monitoring framework.
• Work closely with Development, QA, Network, and Infrastructure Teams to ensure seamless and successful releases.
• Maintain and improve the automation of the release process while ensuring correct access controls and securing applications.
• Oversee the maintenance of Development, Test, QA, and Production environments with regards to application functionality.
• Lead Production Support activities during release migrations.
• Continuously improve infrastructure to be easy to deploy, scalable, secure, and fault-tolerant.
• Participate in capacity planning, tuning systems stability, provisioning, and scaling of the application infrastructure.
• Manage the on-call rotation and ensure adequate coverage