Director of Resident Services at Orchestra

Addison, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

80000.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Problem Solving, Resource Locating, Needs Evaluation, Continuum of Care, Departmental Support, Risk Management, Resident Retention, New Resident Orientation, Condition Assessment, Care Planning, Service Coordination, Health Education, Budgeting, Organizational Skills, Hospitality

Industry

Hospitals and Health Care

Description

When you work at Clarendale of Addison, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life! Clarendale of Addison is recruiting for a hospitality focused Director of Health Services to join our team! This role is responsible for building relationships, solving problems and locating resources for residents transitioning throughout the continuum of care. The Navigator will evaluate the resident’s needs and assist them in accessing the available resources needed to ensure a seamless transition between appropriate levels of care offered at the community. Full time with a salary range based on experience of $75K - $80K per year. Manager on Duty rotation. Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Here are a few of the daily responsibilities of a Director of Resident Services: Ensures cross-functional departmental support of all post-acute services within the community Ensures residents are in the appropriate levels of care within the community and are receiving supportive services needed to obtain optimal levels of health. Collaborates with other members of the community team in identifying and recommending additional services or transitions within the continuum of care for residents with changing needs Weekly Risk meeting Maintains awareness and promotes all internal services to promote resident retention Coordinates new resident orientation Interacts with the resident and family members when a change in the resident’s condition necessitates additional services or a physical move within the continuum of care Oversees admission/discharge to and from other healthcare provider agencies ensuring a plan of care is in place for all anticipated needs Coordinates services with other departments and/or external resources and involves other departments in programming as applicable Collaborates with health center staff to coordinate resident’s short-term and long-term health center stays, including admissions, discharges and supportive services Assists the residents with understanding of their specific health plan benefits Maintains records appropriate to navigate and communicate resident’s condition and/or health services. Assures confidentiality of all resident’s information contained therein. Develops and maintains listing of internal and external personal service providers entering community. Evaluates these resources and ensures tracking of required documentation. Plans and coordinates health education and support groups for residents, family and/or staff. Other Duties: Participates in planning and annual budget for department. Ensures monthly expenditures for department within budgeted allowances. Reviews monthly operating statement for accuracy and explains variances to budget. Perform specific work duties and responsibilities as assigned by the Executive Director and Administrator. Communicates effectively with residents, families and staff. Must use sound judgment and work well under pressure while possessing strong organizational skills. HOSPITALITY FOCUS: The Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests: 1. We greet residents, employees and guests warmly, by name and with a smile. 2. We treat everyone with courteous respect. 3. We strive to anticipate resident, employee and guest needs and act accordingly. 4. We listen and respond enthusiastically in a timely manner. 5. We hold ourselves and one another accountable. 6. We embrace and value our differences. 7. We make residents, employees and guests feel important. 8. We ask “Is there anything else I can do for you?” 9. We maintain high levels of professionalism, both in conduct and appearance, at all times. 10. We pay attention to details. WELLNESS FOCUS: The Community employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result. QUALIFICATIONS: Graduate of accredited school of nursing with current LPN or RN license in applicable state preferred. Experience or education in Social Work preferred. Three to five years’ experience working in long-term care , post-acute care or other health care setting is preferred. Three to five years’ experience of organizational or management experience Ability to problem-solve, make ethical recommendations and define appropriate boundaries Excellent verbal and written communication skills If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! EEO Employer

Responsibilities

This role focuses on building relationships and solving problems for residents by locating resources and ensuring seamless transitions throughout the continuum of care offered at the community. Key duties involve evaluating resident needs, coordinating services with internal and external providers, and overseeing care plans to ensure residents receive optimal health support.