Director of Restaurant & Bar
JR-02594

Food & Beverage

Full time

Permanent
Mandarin Oriental, New York

DIRECTOR OF RESTAURANT AND BAR

Mandarin Oriental New York is looking for a Director of Restaurant and Bar to join our Food and Beverage Department team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

IT IS COMPANY POLICY TO COMPLY WITH THE AMERICANS WITH DISABILITIES ACT, INCLUDING BY PROVIDING REASONABLE ACCOMMODATIONS THAT DO NOT CONSTITUTE AN UNDUE HARDSHIP ON THE COMPANY. COLLEAGUES OR CANDIDATES SHOULD DIRECT REQUESTS FOR ACCOMMODATION TO THE DIRECTOR OF PEOPLE AND CULTURE.

We’re Fans. Are you?

AS DIRECTOR OF RESTAURANT & BAR, YOU WILL BE RESPONSIBLE FOR THE FOLLOWING DUTIES:

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Provide leadership and support for all MO Lounge and Bar colleagues.
• Trains, evaluates and schedules MO Lounge and Bar colleagues in accordance with the standards of the company policies and guidelines.
• Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
• Create side work schedules for all positions. Ensure compliance and follow through.
• Keep record and communicate of any exemplary or deficient examples of food, décor or service.
• Performs administrative duties such as, but not limited to, scheduling, payroll and inventory.
• Scheduling, recruitment and interviewing for new colleagues
• Provide excellent service at all time to all of our guests
• Assist Guest courteously and efficiently
• Managing day- to day operations
• To supervise the maintenance and cleanliness of the MO Lounge and Bar at all times
• Excellent knowledge of food and beverage.
• To manage proper staffing level.
• To manage proper supplies level.
• Constant training and development of colleagues.
• Chair monthly departmental meeting.
• Conduct daily communication meeting with staff prior to shift
• Ensure MO Lounge and Bar service standard follow LQA/Forbes.
• To visit all of our guest tables during or after their visit, to ensure satisfaction.
• To manage, coach, and counsel colleagues, including disciplinary procedures.
• Uphold and enforce all hotel policies and procedures as stated in hotel colleague handbook.
• Attend weekly and monthly meeting.
• Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
• Entertain clients, as appropriate
• Proper phone etiquette.
• Generate a good atmosphere
• Coordinate all aspects of service to include but not limited to:
• Food and beverage requirements
• Timing of events
• Special attention guests
• Table setup
• Special requests
• Complimentary dessert, drinks etc.
• Billing instructions
• Authorized signatures
• Décor (to include floral) requirements