GUEST EXPERIENCE & BRAND STANDARDS

• Ensure an exceptional guest journey aligned with Gigi Rigolatto’s lifestyle DNA
• Be the face of the restaurant, actively engaging with VIPs, regulars, and new guests
• Uphold service, ambiance, and presentation standards at all times
• Handle guest feedback with professionalism and care

QUALIFICATIONS

• Proven experience as a Director of a restaurant (or senior leadership role) in high-end/lifestyle restaurants
• Business acumen and ability to manage P&L and KPIs
• Strong knowledge of hospitality operations, guest service, and Italian culinary culture
• Curious, team player, caring about guests and employees, attention to details
• Fluent in Italian and English
• Strong and dynamic leadership skills, leading by exemplarity and highly presence on the floor to build up the teams, excellent communication and conflict-resolution skills
• Ability to remain professional and calm in a fast-paced, high volume environment, consistently delivering impeccable and elegant service to our guests
• Flexible schedule and availability on evenings, weekends and holidays
• Excellent grooming, polished appearance, and a natural sense of hospitality
• Proficiency with restaurant management software (e.g., POS, reservations, team planning, time and attendance tools)
• Constant compliance with HACCP, Hotel’s hygiene standards, procedures and code of conduct
• Legal right to work in Italy.