Position: Director of U.S. Retail Operations
Location: Los Angeles, CA or New York, NY (with travel to Houston, Atlanta, and other U.S. locations)
Salary: $8,000–$10,000/month + benefits
Benefits: Medical insurance upon hire, 401(k) after 1 year

QUALIFICATIONS

• 5+ years of retail operations management experience, with at least 2 years managing multi-location or chain store operations.
• Proven track record in new store openings and expansion.
• Strong leadership skills with the ability to motivate and develop teams.
• Proficiency in inventory control, merchandising, and sales performance analysis.
• Excellent communication and problem-solving skills.
• Must have U.S. work authorization (Green Card, U.S. citizenship, or valid work visa).
• Bilingual English/Chinese preferred.

INDUSTRY EXPERIENCE PREFERRED

Apparel, beauty, accessories, toys, or similar retail categories with both in-store and online-to-offline (O2O) sales experience.
Job Type: Full-time
Pay: $8,000.00 - $10,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the roa

ABOUT THE ROLE

We are seeking an experienced Director of Retail Operations to oversee and grow our U.S. retail presence. This role is responsible for managing multiple store locations, driving sales performance, and leading new store expansion. You will work closely with store teams to ensure operational excellence, deliver outstanding customer experiences, and achieve business growth targets.

KEY RESPONSIBILITIES

• Lead daily operations for multiple retail stores across the U.S., ensuring sales goals are met or exceeded.
• Develop and execute sales strategies in alignment with company growth plans.
• Oversee store expansion, including site selection, evaluation, and launch coordination.
• Monitor store performance metrics and implement action plans for improvement.
• Ensure operational compliance, inventory accuracy, and effective merchandising.
• Recruit, train, and mentor store managers and staff to deliver high performance.
• Conduct market research to identify opportunities and stay ahead of industry trends.
• Prepare and present regular performance reports to senior leadership.