COMPANY DESCRIPTION:

Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness.

POSITION SUMMARY:

The Director of Retail Operations is a key leadership role responsible for overseeing the efficient and effective operation of a retail organization. This position involves strategic planning, managing day-to-day operations, optimizing productivity, and ensuring exceptional customer service. The Director of Retail Operations works closely with President to develop and implement policies, procedures, and initiatives to drive revenue growth and enhance the overall performance of the retail business.
Responsible for the overall training, sales, and operations of the retail stores. This includes supporting the managers and employees in training, execution of day-to-day operations, ongoing professional development, and creating a Christ centered environment. They will oversee the hiring and development of a qualified store management team, proper execution of Employee Handbook policies and procedures, achieving and exceeding sales goals, and assisting in store-level decision making and guidance to the Retail Managers and Processing Managers, as needed.
CORE WORK PRINCIPLE: Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and t ruth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated leadership ability, organizational skills, and strong interpersonal skills.
• Ability to communicate effectively orally and in writing.
• Ability to maintain accurate information with a high degree of organizational skills and attention to detail.
• Ability to work as part of a team.
• Ability to effectively adapt to change.
• Demonstrates a positive enthusiastic attitude.
• Ability to work independently.
• Must adhere to confidentiality protocols towards all employment matters.
• Proficient in Microsoft Office word processing and spreadsheets, including retail management systems and software.
• Skilled with email communications (including attachments).
• Ability to read and interpret documents such as policy/procedure manuals.
• Ability to read and define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written and oral form.

EXPERIENCE, EDUCATION AND LICENSURES:

• Bachelor’s degree in Business Administration, Retail Management, or a related field
• Proven experience (at least 7-10 years) in retail operations, with progressively increasing responsibilities, preferably in a leadership role.
• Strong business acumen and a demonstrated ability to develop and execute strategic plans.
• Excellent leadership and managerial skills, with the ability to inspire and motivate teams.
• Solid understanding of retail operations, including inventory management, visual merchandising, and customer service best practices.
• Analytical mindset with the ability to interpret data, identify trends, and make informed decisions.
• Exceptional communication and interpersonal skills to collaborate effectively with various stakeholders, both internal and external.
• Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
  

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DIRECTOR OF RETAIL OPERATIONS ESSENTIAL FUNCTIONS:

• Staff Management: Recruit, train, and supervise a high-performing Retail sales team, ensuring proper staffing levels and providing ongoing coaching and performance feedback.
• Work with GIK process including donations, in-kind donation tracking, and scheduling pick-up of donated items.
• Collaborate with senior management to develop long-term strategies and goals for the retail business, including expansion plans, market penetration, and revenue targets.
• Policies and Procedures: Develop and implement standardized policies and procedures for retail operations, ensuring compliance with legal and regulatory requirements.
• Performance Optimization: Analyze sales and operational data to identify areas for improvement and develop strategies to increase sales, reduce costs, and enhance operational efficiency.
• Financial Management: Develop and manage the annual budget for the Retail stores, closely monitoring expenses, revenue, and profitability.
• Vendor Management: Establish and maintain relationships with key vendors and suppliers, negotiate contracts, and ensure timely delivery of products and services.
• Store Design and Layout: Collaborate with the visual merchandising team to optimize store layout and product placement, creating an appealing and customer-friendly environment.
• Customer Experience: Ensure exceptional customer service standards are maintained throughout all retail locations, implementing strategies to improve customer satisfaction and loyalty.
• Market Analysis: Stay updated on industry trends, consumer behavior, and competitor activities, making recommendations for adjustments to retail strategies and offerings.
• Coach and mentor managers on how to lead team members, weekly operations meetings, training, and other team building exercises.
• Lead and train the team in the following:
• Proper handling of financials, including cash, checks, credit card statements, etc.
• Oversee the accuracy of the Daily Reconciliation Sales Report, bank deposits, daily sales charts, category sales chart, donations chart etc.
• Exceptional guest services and experience that ensure our shoppers will return.
• Organized, clearly communicated, and executed volunteer support.
• Work with employees and managers to ensure the physical appearance of the stores is acceptable. This includes clean and organized displays, overall cleanliness, inventory control, visual merchandising, and customer service.
• Support Managers when customer service issues arise or when incident or accident reports arise, to ensure they are reported and handled properly in a timely manner.
• Cultivate an atmosphere of teamwork and facilitate high levels of communication between retail and logistics departments.
• Develop and prepare Managers for a potential future role as Director of multiple stores.
• Conduct other tasks and projects assigned by the President.
• Commitment to URM (Union Rescue Mission) mission, vision, and core values.
• Encourage guests in their faith and growth in Jesus Christ.

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job.

• Manual dexterity required for reaching, lifting objects, and operating office equipment.
• Ability to lift objects up to 30 lbs. and ability to operate office equipment

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The office is clean, orderly, properly lit, and ventilated.
• Noise levels are considered low to moderate