Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.
So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.
That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.
We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone.
And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win.

ABOUT THE ROLE

The Director of Revenue Operations, reporting to the VP of Revenue Operations, will lead a team responsible for driving operational excellence across the customer lifecycle. This role is critical to enabling revenue growth, improving go-to-market efficiency, and delivering insights that shape strategic decisions. The Director will collaborate closely with leaders across Sales, Marketing, Customer Experience, Product, and Finance.
The Director of RevOps will be responsible for translating strategy into scalable systems, ensuring data integrity, and delivering actionable insights that empower GTM leaders to make better decisions, faster.

KEY RESPONSIBILITIES

• Team Leadership: Manage, coach, and develop the Revenue Operations team, driving accountability, prioritizing initiatives, and fostering professional growth.
• Revenue Insights & Reporting: Own the development of dashboards, models, and reporting frameworks that provide visibility into pipeline health, bookings, churn, customer activation, and revenue performance.
• Monthly Executive & Board Reporting: Lead the monthly reporting process for go-to-market performance. Own the creation and delivery of board-level GTM metrics, including analysis of pipeline, CARR, activation, churn, and sales efficiency.
• Forecasting & Planning: Partner with Sales and Finance to support forecasting, territory planning, and capacity modeling.
• Process Optimization: Identify and implement improvements in lead-to-cash workflows to increase speed, accuracy, and scalability.
• Systems & Tools: Partner closely with the Director of GTM systems to ensure the CRM and RevOps tech stack (e.g., Salesforce, CPQ, HubSpot, Looker, Gong, etc.) are optimized to support GTM strategies and enable self-service reporting for stakeholders.
• Cross-Functional Collaboration: Serve as the connective tissue across departments. Partner closely with Sales, Marketing, CX, Enablement, Product, and Finance to support strategic initiatives and launch planning.
• Data Governance: Establish strong data integrity practices and ensure reporting reliability across GTM systems.

This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

• Be available and engaged during core working hours aligned with the Eastern Time Zone to ensure effective collaboration and timely completion of responsibilities
• Have a quiet, professional, distraction-free environment in which to complete your work
• Have access to your own reliable high-speed internet connection
• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines