Job Summary
The Director of Risk Management, Safety, and Security is responsible for overseeing all aspects of risk management, including components of patient and employee safety, and facility security that create potential risk exposures across the organization. This position plays a key leadership role in ensuring reducing clinical and environmental risks facing a multidisciplinary organization, including creating a safe, compliant, and resilient environment for individuals served, visitors, and staff. The director develops and implements policies, protocols, and programs that reduce organizational risk, promote a culture of safety, and maintain readiness for emergencies or adverse events in compliance with federal, state, and accreditation standards.

Job Qualifications

• Bachelor’s degree in risk management, Safety Engineering, Public Health, Healthcare Administration, or related field (master’s preferred).
• Minimum 5 years of progressively responsible experience in risk management, safety, or compliance.
• Experience working in behavioral health or similar high-risk healthcare environments.
• Strong knowledge of federal and state healthcare regulations and accreditation standards.
• Experience in Federally Qualified Health Center (FQHC) preferred.
• On-call availability to respond to emergencies as needed.
• Reliable transportation must be able to travel between sites as needed.

Essential Job Duties &Responsibilities

SUPERVISION:

• This position does not supervise team members.

Core Competencies

• Technical Proficiency: In-depth knowledge of risk analysis, safety regulations), and physical security practices. Proficiency with incident reporting systems and safety/security technologies
• Communication: Expresses thoughts clearly, concisely, and effectively both verbally and in writing. The ability to convey complex security concepts to both technical and non-technical stakeholders, fostering understanding and collaboration.
• Risk Management: Ability to identify, assess, and mitigate security risks effectively.
• Collaborator: Relates well cross functionally; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations.
• Problem Solving Skills: Strong analytical and problem-solving skills with the capability to proactively identify issues and develop effective solutions.
• Crisis Management: The ability to maintain composure and make informed decisions in high-stress, emergency situations.

Physical Demands/Work Environment
This job operates in a professional office environment, which usually has a moderate noise level due to conversations, office machinery, and communication devices. The atmosphere is generally collaborative, although it can vary based on the team’s dynamics. The position may involve prolonged periods of sitting at a desk or standing, along with frequent computer use.
This requires proficiency in handling office equipment, such as printers, copiers, and telephones. Occasional lifting or physical activity may be required during inspections or emergency drills. Additionally, travel and work outside of normal hours may be necessary for meetings, presentations, training sessions, and other events.
This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.
About The Centers
The Centers through healing, teaching, and inspiring helps individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.
Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.
Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with a company contribution
• Mental Health Support
• Employee Assistance Program
• Calm Subscription
• Short and Long term Disability

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law

• Performs other duties as assigned