Director of Rooms at Accor

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Guest Experience, Financial Performance, Team Leadership, Brand Standards, Collaboration, Communication, Problem Solving, Attention to Detail, Organizational Skills, Cultural Sensitivity, Flexibility, PMS Systems Knowledge, Budgeting, Revenue Management, Decision Making

Industry

Hospitality

Description

Company Description Mӧvenpick Hotel & Residences Riyadh Job Description Position Summary: The Director of Rooms is a senior leadership role responsible for full oversight of the Rooms Division at Mövenpick, including Front Office, Housekeeping, Guest Services, Concierge, Bell/Porter, and related support functions. The role ensures that guest satisfaction, operational efficiency, departmental profitability, and brand standards are consistently met or exceeded. Key Responsibilities / Duties: 1. Operational Leadership Oversee day-to-day operations of all Rooms Division departments to ensure efficient, smooth guest experiences. Develop, implement, maintain, and monitor standard operating procedures (SOPs), service standards, policies, and quality control processes. Conduct regular inspections of guest rooms, corridors, public areas, back-of-house and ensure cleanliness, maintenance, safety, and brand hygiene standards. 2. Guest Experience & Satisfaction Monitor guest feedback (through GSS, online reviews, in-house feedback), analyses trends and drive continuous service improvements. Handle guest complaints and service recovery in a timely, effective manner, ensuring the guest’s expectations are met. Ensure that all Rooms Division touchpoints deliver an exceptional guest experience (arrival, stay, departure, room condition, cleanliness, etc.). 3. Financial Performance / Revenue & Budget Management Develop and manage the Rooms Division budget, forecasts, and ensure revenue targets (including rooms revenue, upsells, etc.) are achieved. Monitor controllable costs — labour, housekeeping supplies, room amenities, energy usage, etc. Work with department heads to maintain or reduce costs in line with budgets. Analyse metrics such as occupancy, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), room yield, cost per occupied room, etc. Use these metrics to drive decisions. 4. Team Leadership Lead, coach, mentor and develop department heads and their teams (Front Office Manager, Housekeeping Manager, etc.). Hold regular departmental meetings, shift briefings, pre-shift planning to ensure alignment and communication. 5. Brand Standards & Compliance Ensure operations comply with Mövenpick / Accor brand standards, local regulatory requirements (e.g. safety, hygiene, licensing). Oversee audits (internal, brand, third party) and ensure corrective actions are implemented and tracked. 6. Collaboration & Cross-departmental Coordination Work closely with other departments (Sales & Marketing, Revenue Management, Engineering & Maintenance, Food & Beverage, Finance, HR, Security) to ensure coherence in hotel operations. Participate as member of the Executive Committee; contribute to hotel-wide strategic plans and decisions. Qualifications Education: Bachelor’s Degree in Hotel Management, Hospitality, Business Administration, or related field preferred. Experience: Significant experience in rooms operations with progressive leadership roles. Experience covering both Front Office & Housekeeping essential. Experience in a luxury or upscale hotel is an advantage. Management Skills: Strong leadership, ability to motivate and develop teams, excellent communication (verbal & written), decision making and problem solving. Operational Competence: Knowledge of PMS systems, property management, forecasting, revenue-management basics, budgeting. Ability to interpret financial reports. Additional Information Core Competencies: Guest-centric mentality High attention to detail Strong organizational skills Flexibility and ability to work under pressure Cultural sensitivity and ability to lead diverse teams Ability to work shifts, including weekends and holidays as required Key Performance Indicators (KPIs): Guest satisfaction scores (internal & external) Rooms division profit margins Occupancy, ADR, RevPAR, yield Cost per occupied room / housekeeping cost controls Employee turnover / satisfaction within rooms division Audit compliance (brand & safety)

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Director of Rooms oversees the Rooms Division, ensuring guest satisfaction and operational efficiency. This includes managing departments such as Front Office, Housekeeping, and Guest Services while maintaining brand standards.