Director of Rooms at Avion Hospitality Employee Services LLC

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Management, Leadership, Team Management, Communication, Interpersonal Abilities, Financial Acumen, Budget Management, Cost Control, Hospitality Software, Property Management Systems, Organization, Attention To Detail, Problem-Solving, Guest Relations

Industry

Hospitality

Description

Description We are seeking a dynamic and experienced Director of Rooms to lead our hospitality team and ensure an exceptional guest experience. This pivotal role involves overseeing all front-of-house operations, including the front desk, housekeeping, concierge, and guest services, to maintain the highest standards of service and operational efficiency. If you are a strategic leader with a passion for hospitality excellence, we invite you to join our team and contribute to our reputation for outstanding guest satisfaction. Key Responsibilities: - Oversee daily operations of the front desk, housekeeping, concierge, and guest services departments - Develop and implement service standards to ensure a consistent, high-quality guest experience - Lead, motivate, and train departmental managers and staff to achieve operational excellence - Monitor and manage departmental budgets, expenses, and revenue targets - Ensure compliance with health, safety, and sanitation standards - Handle guest inquiries, complaints, and special requests with professionalism and promptness - Collaborate with other departments to coordinate activities and improve overall hotel performance - Conduct regular inspections to maintain cleanliness, safety, and service standards - Analyze operational data to identify areas for improvement and implement strategic solutions - Stay updated on industry trends and best practices to enhance service offerings Join our vibrant team where guest satisfaction is at the core of everything we do. We offer opportunities for growth, professional development, and a collaborative work environment dedicated to excellence in hospitality. Requirements Skills and Qualifications: - Proven experience in hotel management, preferably in a leadership role overseeing rooms division - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Ability to handle guest concerns with professionalism and tact - Financial acumen with experience managing budgets and controlling costs - Knowledge of hospitality software and property management systems - High level of organization, attention to detail, and problem-solving skills - Flexibility to work various shifts, including evenings, weekends, and holidays - Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred

Responsibilities

Lead front-of-house operations including the front desk, housekeeping, and guest services to ensure high service standards. Manage departmental budgets, staff training, and operational efficiency to maximize guest satisfaction.