Director of Rooms- Crowne Plaza Airport at GEN HOTELS

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Operations, Team Leadership, Guest Satisfaction, Budgeting, Scheduling, Service Recovery, Performance Development, Operational Reporting, Quality Assurance, Conflict Resolution, Time Management, Multitasking

Industry

Hospitality

Description

About the Role General Hotels Corporation is seeking an experienced and motivated Director of Rooms to oversee Front Desk, Housekeeping, and Concierge/Bell operations while helping drive operational excellence throughout the hotel. This leadership role is responsible for ensuring guests receive outstanding service while maintaining high operational standards across multiple departments. We’re looking for a confident leader who thrives in hospitality, understands the importance of team development, and knows how to create a culture built on accountability, service, and guest satisfaction. What You’ll Do * Oversee Front Desk, Housekeeping, and Concierge/Bell operations * Lead, coach, and support department leaders and team members * Help maintain exceptional guest satisfaction and service standards throughout the hotel * Monitor labor, department expenses, and operational performance * Assist with budgeting, scheduling, and departmental planning * Ensure compliance with company policies, brand standards, and safety regulations * Address guest concerns professionally and implement service recovery solutions when needed * Partner with accounting and hotel leadership on operational and financial reporting * Conduct room inspections and support quality assurance initiatives * Assist with onboarding, training, coaching, and performance development for team members * Collaborate with all hotel departments to ensure smooth daily operations and guest satisfaction * Participate in Manager on Duty responsibilities as needed What You’ll Bring * Previous leadership experience in hotel operations, Front Desk, or Housekeeping (Required) * Strong leadership, communication, and problem-solving skills * Ability to multitask and make confident decisions in a fast-paced environment * Experience leading teams and improving operational performance * Guest-focused mindset with strong service recovery skills * Strong organizational and time management abilities * Experience working with hotel operating systems and reporting tools (Preferred) * Ability to work flexible hours, including weekends and holidays as needed * Professional presence with a positive and solutions-focused attitude * Bilingual English/Spanish skills are a plus Why You’ll Love It Here At General Hotels Corporation, we believe hospitality leadership is about creating experiences that guests remember and building teams that employees are proud to be part of. When you join GHC, you become part of a company that has been committed to excellence in hospitality since 1962. We value leaders who lead with professionalism, accountability, and integrity while investing in the success of their teams. You’ll work in an environment that encourages growth, collaboration, and operational excellence. Our Benefits * Medical, Dental, and Vision Insurance Options * Company Paid Life Insurance * Company Paid Telemedicine * Supplemental Life Insurance * 401(k) with Company Match * Earned Wage Access ('On-Demand Pay') * Hotel Room Discounts * Company Paid Employee Assistance Program * Perks through Benefit Hub * Generous Time Off Package General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

Responsibilities

Oversee Front Desk, Housekeeping, and Concierge operations to ensure operational excellence and high guest satisfaction. Lead and coach department leaders while managing labor, expenses, and compliance with brand standards.