Director of Rooms at Horseshoe Bay Resort

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

110000.0

Posted On

17 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Operations Management, Front Office Management, Housekeeping Management, Guest Services, Budgeting, Performance Management, Staffing And Scheduling, Service Recovery, Property Management Systems (PMS), Leadership, Communication, Customer Service

Industry

Hospitality

Description

Uniquely located in the heart of Honolulu, guests have the convenience of the city outside their front door yet are surrounded by the beauty of the island through stunning ocean views. At Renaissance Honolulu, we invite you to embrace adventure and embark on a journey beyond the ordinary. At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to, and proud of, the exceptional experiences we provide for our guests. More than that, we know our associates are the shining stars of what we do! We understand what it takes to be part of something great. We encourage you to bring your true self to work every day, we celebrate you, and we cheer you on as you shine bright in your career journey. Whether it’s our health & wellness programs, best-in-class learning and development, or our travel discounts that “feed your inner explorer,” we work hard to create and deliver on what you need. Join us where You Belong. We Care. Shine Bright. What We Offer * Competitive salary range: $100,000.00 - $110,000.00 * Exceptional benefit plan for eligible associates and their families * 401(k) matching program for eligible associates * Hotel discounts at Crescent-managed properties across North America What You’ll Be Doing The Director of Rooms is responsible for leading the daily operations of the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, and Telephone Services. This role ensures exceptional guest satisfaction by maintaining high service and quality standards, leading service recovery efforts, and resolving guest concerns promptly and professionally. The Director of Rooms oversees staffing, training, performance management, scheduling, and departmental budgets while monitoring occupancy, labor costs, and inventory to maximize operational efficiency. Working closely with the General Manager, this position helps develop and implement operational policies, monitors financial performance, and drives continuous improvement to achieve guest satisfaction, employee What Is Required * Bachelor's degree in hospitality, Business, or related field (preferred) * 5–10 years of hotel operations experience, including management * Strong leadership, communication, and customer service skills * Knowledge of front office, housekeeping, and guest services * Experience with hotel Property Management Systems (PMS) and budgeting * Ability to manage teams, resolve issues, and ensure high guest satisfaction. Join Us If you take pride in creating pristine spaces, leading with heart, and inspiring teams to deliver exceptional guest experiences, your next adventure awaits at the Renaissance Honolulu Hotel & Spa with Crescent Hotels & Resorts. Apply today and start your journey where You Belong. We Care. Shine Bright.

Responsibilities

The Director of Rooms leads the daily operations of the Rooms Division, including the Front Office, Housekeeping, and Guest Services. The role focuses on maintaining high service standards, managing departmental budgets, and maximizing operational efficiency to ensure guest satisfaction.