DIRECTOR OF ROOMS at Kerten Hospitality

Kvareli, Kakheti, Georgia -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rooms Division Operations, Front Office Management, Housekeeping Management, Guest Experience Management, Occupancy Management, Forecasting, Operational Planning, PMS Proficiency, Leadership, Team Development, English Fluency, Revenue Optimization, Cost Control, SOP Implementation, Quality Assurance

Industry

Description

DIRECTOR OF ROOMS The House Hotel Kvareli, Georgia ABOUT KERTEN HOSPITALITY Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline. Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way. ABOUT THE PROPERTY The House Hotel Kvareli aims to be Kakheti’s leading destination, seamlessly blending Georgian wine culture, contemporary art, and authentic hospitality. Set within the region’s scenic natural beauty, the property is a 94-room luxury destination resort surrounded by expansive vineyards, landscaped gardens, and forest territory. The resort features a Georgian Grill Restaurant, multiple barbecue areas, bonfire and designated picnic spaces. Leisure and wellness facilities include an outdoor swimming pool with pool bar, a spa with indoor pool and sauna, a fully equipped gym, tennis and padel courts, and an outdoor Kids Club. Business and events infrastructure include the Ouspace business area, conference and meeting facilities, and the Kvareli Pavilion, a dedicated large-scale event venue accommodating up to 700 guests. The estate is further enhanced by vineyard areas, hiking and horse-riding trails, recreation zones, parking for up to 100 cars, bicycle and golf cart parking, and on-site staff accommodation. Location: Conveniently located in Kakheti, the property is 40 km from Telavi, 130 km from Tbilisi International Airport, and approximately 140 km from Tbilisi city centre, offering accessibility while remaining immersed in nature. ABOUT THE ROLE KEY RESPONSIBILITIES Oversee all rooms division operations, including Front Office, Housekeeping, Reservations, and Guest Services, ensuring smooth and efficient daily operations. Lead, train, and develop the rooms division team to deliver high service standards and exceptional guest experiences. Ensure seamless check-in and check-out processes, room readiness, cleanliness, and overall guest satisfaction. Monitor occupancy levels, forecasts, and room inventory to optimize performance and maximize revenue. Implement and maintain service standards, SOPs, and quality assurance processes in line with brand and company expectations. Collaborate closely with Revenue, Sales, and F&B teams to align on guest experience and operational strategies. Handle guest feedback, complaints, and VIP requirements professionally, ensuring timely resolution. Monitor and control departmental costs, including labor and operational expenses, to ensure efficiency. Support pre-opening or seasonal ramp-up activities, including team recruitment, training, and operational setup. Use guest feedback, data, and operational reports to drive continuous improvement and enhance service delivery. EXPERIENCE & SKILLS Bachelor’s degree in Hospitality Management or a related field (or equivalent experience). 5+ years of experience in rooms division operations, with at least 2 years in a managerial or leadership role. Strong knowledge of Front Office and Housekeeping operations, service standards, and guest experience management. Solid understanding of occupancy management, forecasting, and operational planning. Experience in pre-opening environments or multi-department roles is a strong advantage. High proficiency in hotel systems (PMS, channel managers, housekeeping systems) and operational reporting tools. Strong leadership, communication, and team development skills. Fluent in English; Georgian is an advantage. JOINING OUR TEAM MEANS Competitive Compensation: A rewarding package tailored to your experience. Career Growth: Opportunities for advancement within our dynamic organisation. Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration. Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together. Apply CRAFT YOUR CAREER. - Kerten Hospitality

Responsibilities

Oversee all rooms division operations, including Front Office, Housekeeping, and Guest Services, to ensure high service standards and guest satisfaction. Lead team development and manage departmental costs while collaborating with Revenue and F&B teams to optimize performance.