Director of Rooms at Madeline Hotel and Residences Auberge Resorts Collection

Telluride, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

105000.0

Posted On

12 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Management, Guest Services, Housekeeping, Leadership, Customer Service, Team Motivation, Performance Evaluation, Analytical Skills, Strategic Thinking, Revenue Management, Communication, Collaboration, Training, Quality Control, Operational Efficiency, Detail Orientation

Industry

Hospitality

Description

Company Description The Auberge Residences at Element 52 are situated slopeside in the spectacular mountain destination of Telluride, Colorado. Located within walking distance to town, 48 luxurious two- to five-bedroom accommodations are nestled along the scenic San Miguel River and feature direct ski-in/ski-out access. Alpine amenities include a luxury fitness center, spa services, two outdoor soaking pools, a ski concierge, a private club room for apres ski, a year-round resident concierge, and private chef arrangements. Residences boast high-end kitchen appliances, large outdoor terraces, and access to a private ski lift. This is a salaried exempt position with a range of $95,000-$105,000. For more information: https://auberge.com/element-52 Follow Element 52 on Facebook and Instagram @Element52Auberge Job Description Be the maestro orchestrating the symphony of guest experiences, overseeing the seamless operation of accommodations to ensure each stay is a harmonious blend of comfort and luxury. With an eye for detail and a commitment to excellence, you'll play a pivotal role in elevating our guests' satisfaction by maintaining impeccable standards in room quality, housekeeping, and overall hospitality. Manage the day-to-day operations of the rooms division, overseeing front office, housekeeping, and guest services to ensure a smooth and efficient operation. Implement and uphold high standards of guest service, ensuring that all guests experience a seamless check-in, comfortable stay, and efficient check-out process. Lead and motivate a diverse team of front office and housekeeping professionals, providing guidance, training, and support to ensure excellence in service delivery. Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards. Collaborate with revenue management to optimize room revenue through effective pricing strategies, promotions, and upselling initiatives. Foster effective communication and collaboration with other departments such as sales, marketing, and maintenance to ensure a holistic approach to guest satisfaction and operational efficiency. Qualifications Several years of progressive experience in hotel management, with a focus on rooms division operations, front office management, and housekeeping. Prior experience in supervisory or managerial roles is essential. A proven track record of delivering exceptional customer service with a keen understanding of guest satisfaction metrics and strategies for continuous improvement. Strong leadership abilities with the capacity to inspire and lead a diverse team. Demonstrated experience in staff training, performance evaluation, and fostering a positive work environment. Sound analytical and strategic thinking skills, including the ability to analyze performance metrics, make data-driven decisions, and implement strategies to optimize room revenue and guest satisfaction. Additional Information About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. For more information, please visit www.friedkin.com Auberge Resorts Colorado LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Colorado LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Colorado LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Responsibilities

Oversee the seamless operation of accommodations to ensure a blend of comfort and luxury for guests. Manage day-to-day operations of the rooms division, including front office, housekeeping, and guest services.