Additional Information12m Maternity Leave Contract commencing early June 2025
Job Number25042933
Job CategoryRooms & Guest Services Operations
LocationThe Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000
ScheduleFull Time
Located Remotely?N
Position Type Management

ABOUT US

Welcome to The Westin Perth, a sanctuary of rejuvenation nestled in the heart of Perth’s city centre. Our hotel boasts luxurious accommodations and 5-star amenities, offering a serene escape for mindful meetings and inspiring events. With 368 guest rooms, including lavish suites, and over 2,300 square meters of state-of-the-art event space, including a magnificent Grand Ballroom, we provide an unparalleled experience for our guests.

Set the Vision: Collaborate with the executive leadership team to define the strategic and operational direction for all Rooms operations, including Reception, Housekeeping, Service Express, and Porters.
Lead and Develop: Provide leadership, coaching, and feedback to Rooms managers, creating development plans and succession strategies for future leaders within the department.
Team Excellence: Ensure the selection, training, development, and evaluation of all team members align with our premium brand standards and contribute to a high-performance culture.
Drive Performance: Establish performance metrics, benchmarks, and continuous improvement initiatives to enhance service quality and operational efficiency across the Rooms division.
Forge Relationships: Build strong relationships with the leadership team, associates, guests, and external partners, ensuring a welcoming atmosphere and top-tier guest experience in all Rooms areas.
Revenue Enhancement: Collaborate with Sales & Marketing to implement revenue strategies, including room pricing, promotional packages, and enhancing guest satisfaction to drive profitability.
Resource Management: Oversee labor, operating expenses, contracts, and external suppliers, ensuring efficient budgetary compliance and the financial performance of the Rooms department.
Initiative and Adaptability: Take ownership of projects and seize opportunities, working both independently and collaboratively to maximize success in a dynamic and fast-paced environment.