ADDITIONAL INFORMATION

Job Number25011226
Job CategoryRooms & Guest Services Operations
LocationSheraton Grand Hotel Dubai, 3 Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates, 123979
ScheduleFull Time
Located Remotely?N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Sheraton Grand Hotel Dubai. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

CORE COMPETENCY REQUIREMENTS

Builds Personal Effectiveness
Acts with Integrity
Communicates Effectively
Exhibits Self-Confidence
Makes Effective Decisions
Builds Team Effectiveness
Builds Relationships
Facilitates Open Communication
Fosters Teamwork
Supports Team Diversity
Develops People
Attracts, Develops & Retains Talent
Inspires Trust
Leads By Example
Leads Learning in the Organization
Builds Competitive Advantage
Creates Strategic Focus
Demonstrates Financial Acumen
Drives Business Results
Fosters Customer Focus
Creates a High Performance Culture
Demonstrates Functional Excellence
Executes Effectively
Motivates & Inspires Others
Takes Ownership
Drives Change & Innovation
Builds Support for Change
Drives Continuous Improvement
Identifies & Applies Best Practices

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Strong effective communicator with PR attitude and skills
Ability to build rapport with Executive Committee, General Manager(s) and Area Executives
Sales and Marketing background
Strong professional personality
Constructively manage all stakeholders and break barriers
Ability to build and lead effective and successful teams
Analytical thinker combined with skills of thinking outside the box
Ability to effectively use technology such as Internet and software
Withstanding pressure without it having effect on efficiency or quality
Open to change and ability to create and drive change
Ability to deal with ambiguity and a changing environment
Proven record of driving and delivering Financial Results
Complete understanding of the importance of the Voice of the Customer
Fluent written and spoken business English
Business and industry experience at the strategic and tactical level
Experience leading major initiatives
Experience leading cross-functional teams
Experience managing large-scale projects Strong analytical and diagnostic skills
Financial management
Ability to breakdown cultural barriers
This company is an equal opportunity employer.
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POSITION PURPOSE

Functions as the strategic business leader of property operations and acts as Hotel Manager in his/her absence. Areas of responsibility include Front Office Operations, Housekeeping & Laundry, where applicable. you will develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. You will need to ensure operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee you are expected to develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

ESSENTIAL FUNCTIONS

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Reviews financial reports and statements to determine how Operations is performing against budget
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations

• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Establishes a vision for product and service delivery on property.
• Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and providing feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.