The Sheraton Vancouver Guildford Hotel is one of Surrey’s premier hotels. It is situated on the gateway to Vancouver, overlooking the Coastal Mountain range and the beautiful Fraser Valley. With 279 newly renovated guest rooms, 18 meetings rooms totalling 26,000 square feet, our space offers the utmost flexibility to fit the needs of our guests.
At Sheraton hotels, we create a welcoming place for our community to gather. Sheraton sees the world through the lens of community.
Together, we are better. Every one of us is critical to the success of our hotel’s larger mission. It is the energy of the collective that fuels us, unites us, and brings us together. We believe in the Power of We.
Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…..Be you.
We are looking to grow our teams with individuals who share our energy and enthusiasm for creating exceptional guest service and would like to join our dynamic world of hospitality.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
· Must be able to speak, read, write and understand the primary language(s) used in the workplace.
· Must be able to read and write to facilitate the communication process.
· Requires good communication skills, both verbal and written.
· Extensive knowledge of the hotel, its services and facilities.
· Must have excellent customer relations skills and leadership capability.
· Must be detail oriented with outstanding organizational and communication skills.
· Must possess basic computational ability must possess basic computer skills.
· Must have excellent leadership capability and customer relations skills.
· Working knowledge of federal Provincial and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their Provincial and local analogues (where applicable): WCB, Union Agreement, Labour Standards, B.C Human Rights Code.

EDUCATION

2-year degree from an accredited university in Hotel & Restaurant Management or related major. Bachelor’s Degree preferred.

EXPERIENCE

Previous experience as Rooms Division Manager required. 2 years’ Marriott experience in guest services, front desk, housekeeping and management operations.

POSITION PURPOSE

Functions as the strategic business leader of the property Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company. Act as the main contact for guests and other hotel departments in the absence of the General Manager.