Director of Rooms at The Campbell House Lexington

Lexington, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operational management, Budgeting, Guest services, Front office management, Housekeeping management, Service excellence, Staff development, Conflict resolution, Communication, Problem solving, Hospitality management

Industry

Description

DIRECTOR OF ROOMS As the Director of Rooms, you will oversee all front office, housekeeping, and guest services operations to ensure exceptional guest experiences. You’ll lead and develop department teams, manage budgets, and drive operational excellence. This role requires strong leadership, a focus on service, and a commitment to maintaining high standards across all room-related functions. KEY RESPONSIBILITIES * You will be the operational leader of our hotel's guest experience, overseeing all aspects of the rooms division and ensuring the highest level of service and satisfaction. * Your daily tasks will include managing the front office, housekeeping, and guest services departments, as well as monitoring guest feedback and implementing improvements. * You will report to the General Manager or Hotel Operations Manager. * A career as a director of rooms can lead to opportunities in various executive-level roles within the hospitality industry, such as regional director of rooms, vice president of operations, or other corporate positions. EDUCATION & EXPERIENCE Hotel experience is always a plus! Applicants should have: * A high school diploma, a GED, or one year of hotel experience * Previous experience in a similar or related position * A combination of education and experience WHAT YOU’LL NEED TO SUCCEED * Eligible to work in the United States * Sufficient education and/or literacy needed to identify and read product labels and to communicate with guests about job-related needs. * Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations * Availability to work a flexible schedule, including evenings, weekends, and holidays if needed * A warm, professional demeanor that reflects HVMG’s Culture of Excellence by showing a warm smile, friendly personality, and positive attitude. Why Our Associates Love HVMG * Career growth opportunities across our nationwide portfolio * Flexible scheduling * Access up to 40% of your earned wages before payday with PayActive * Paid Time Off (PTO) and Paid Holidays * Full healthcare benefits: medical, dental, and vision * 401(k) with guaranteed 4% match and no vesting period * Exclusive hotel and food & beverage discounts ABOUT HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Responsibilities

The Director of Rooms oversees all front office, housekeeping, and guest services operations to ensure exceptional guest experiences. They are responsible for leading department teams, managing budgets, and driving operational excellence within the hotel.