Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

A bachelor’s degree preferred. Minimum five years management experience with at least five years combined Front Office and Housekeeping management experience in a luxury property. Have working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations (e.g. Equal Pay Act). Must be able to analyze relevant data.
Language Skills
Must be able to speak, read, write and understand the primary language used in the workplace. Be able to effectively present information to customers, clients and other employees within the organization.

MATHEMATICAL SKILLS

Must possess the ability to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals. Must have the ability to compute, ratio and percentages, and draw and interpret bar charts.

ESSENTIAL DUTIES & RESPONSIBILITIES

1.The Hay Adams Handbook, the departmental Standard Operating Manual and our policies and procedures are part of this Job Description.
2.Collaborates as an Executive Committee member to ensure the highest possible guest satisfaction and operational effectiveness within The Front Office and Housekeeping departments.
3.Accountable for the Quality Assurance efforts within the Rooms Division. Participates in regular walk throughs and identifies corrective measures as they pertain to housekeeping cleanliness and maintenance.
4.Provide strong leadership and is readily accessible to staff. Manage the interviewing, scheduling, training, development, empowerment, coaching and counseling of staff. Conduct performance and salary reviews and recommend discipline and termination of staff when necessary.
5.Conducts team and individual training and coaching on pertinent knowledge, technical skills, leadership development and the various components of the Hay Adams Standards of Excellence.
6.Leads daily arrivals meetings with rooms division managers to ensure that room blocks, amenities, guest preferences and special requests are all properly anticipated and communicated to departments. Inspects VIP rooms.
7.Ensure that all guest’s requests, concerns and glitches are recorded and responded to within 24 hours in an appropriate fashion.
8.Manage operating expenses to minimize costs while maintaining excellent guest services. Takes an active role in developing the Rooms Division budget, responsible for all forecasting and financial planning of both departments. This to include producing accurate and timely schedules and all payroll related administrative tasks. Ensure regular inventories are completed of all operating supplies.
9.Oversee work of contracted labor (e.g. night cleaners, laundry, valet parking) and makes recommendations regarding quality, efficiency and service levels.
10.Manage the Front Office upselling program, encouraging participation and growth.
11.Ensure daily detailed inspection of guest rooms, public space and back of the house. Ensure compliance with the hotel’s Standards of Excellence, health/sanitation standards and regulations, to achieve a high level of maintenance, cleanliness and guest satisfaction.
12.Refer and follow up on maintenance issues with Engineering to protect hotel assets, ensuring a safe, accident-free environment for guests and employees.
13.Responsible for the proper administration of the Local 25 Union Contract, with regards to scheduling, payroll, hiring, discipline and dispute resolution.
14.Responsible for execution of the Rooms MIT program.
15.Continuously review current standards, property and industry wide, and makes recommendations for review or change.
16.Perform other functions as required and directed.

SUPERVISORY RESPONSIBILITIES

Manages Assistant Managers, MITS, Concierge, Bell and Doormen, Lobby Greeter, Housekeeping Managers, Housekeepers, House persons, Lobby Attendants and Linen Room Attendants and Contractors. Must be able to communicate instructions effectively to staff members and create a positive work environment.