Director of Sales and Customer Success at Steep Marketing

Centennial, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

120000.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Leadership, Customer Success Management, B2B Strategy, Process Optimization, Team Development, KPI Definition, Account Management, Relationship Building, Forecasting, BDR Strategy, Retention Management, Strategic Planning

Industry

Advertising Services

Description

Position: Director of Sales & Customer Success Reporting to: CEO Location: Greenville, SC – In Office Job Overview: We’re hiring a Director of Sales & Customer Success to partner directly with the CEO and leadership team to help design, lead, and scale our entire relationship organization. This is a leadership opportunity for someone who enjoys building systems, developing people, and creating structures within a growing company. You’ll lead initiatives across sales, customer success, support, and BDR strategy while helping bring clarity, accountability, and process to a fast-moving services business. This role is ideal for a driven, relationship-focused leader who communicates exceptionally well, builds trust naturally, and thrives in an environment where adaptability and initiative matter. At Steep, you’ll join a growing company where the work is dynamic, meaningful, and rewarding — and where your leadership will have a direct impact on the future of the organization. What you’ll do: * Develop and optimize scalable sales and retention processes * Drive growth primarily through existing customer relationships and resale opportunities * Collaborating with Marketing on inbound and outbound growth initiatives * Improve adoption and effectiveness of Marketing Strategy Planning (MSP) programs Team Management & Organizational Development * Lead the Relationship Team, including Success Coaches, Account Managers, and BDRs * Define team responsibilities, workflows, and accountability structures * Ensure smooth collaboration between sales, support, and outreach functions * Recommend organizational improvements as the company grows * Support high-value client relationships and escalation management * Work closely with the CEO to leverage leadership expertise in training and strategic relationships Performance Metrics & Operational Excellence * Measure retention, resale performance, and MSP adoption * Define KPIs across sales, support, and business development teams * Improve forecasting accuracy and visibility Experience you’ll bring: * 3+ years of leadership experience with a proven ability to build and scale high-performing teams in B2B, marketing, or consultative service environments * Strong operational and process-driven mindset * Skilled relationship builder and communicator who can simplify complex ideas, align teams, build trust with clients, partners, and leadership * Comfortable operating in a fast-paced, founder-led organization while partnering closely with executive leadership * High-integrity, low-ego achiever who leads with empathy, accountability, ownership, and a result-driven mentality Bonus Points: * Experience building or refining sales and customer success processes within a growing or scaling organization Work Environment * In-office * Fast-paced, collaborative, and deadline-driven Compensation & Benefits * Salary range: $95,000 - $120,000 per year (based on experience) * Eligibility for monthly and annual performance bonuses * Competitive, comprehensive benefits package including: * Medical, dental, and vision insurance * Retirement plan * 3 weeks PTO plus company holidays About Steep Marketing Steep is a marketing company that works with financial advisors to fill their lead-generation events through high-performing digital advertising and direct mail. Our job is to find the right people, get them to show up, and help our clients grow their businesses – and direct mail is a critical part of that process. We don’t do outdated, cookie-cutter mail that looks like it came from a 2005 mail house. Our designs consistently outperform industry benchmarks, with average response rates double the industry average). Excellence isn’t optional here – it’s the baseline.

Responsibilities

Lead and scale the relationship organization by optimizing sales, customer success, and BDR processes. Partner with the CEO to manage high-value client relationships and define operational KPIs for growth and retention.