Director of Sales and Customer Success (Tektronix SSO) at Ralliant

, , United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Leadership, Customer Success, Revenue Growth, Strategic Partnerships, Process Optimization, Team Development, Customer Feedback, Reporting, Analytics, Communication, Negotiation, Relationship Building, Problem Solving, Analytical Abilities, Change Management, Process Improvement

Industry

Electrical Equipment Manufacturing

Description

Lead the commercial functions within the Americas Service Solutions Organization, specifically Sales Leadership: Land/Expand, Customer Success, Customer Service & Renewals Management Revenue Growth: Set and achieve ambitious revenue targets for services offerings. Monitor key performance indicators and implement initiatives to expand market share and improve profitability. Strategic Partnerships: Cultivate relationships with key clients, industry partners, and internal stakeholders to drive business growth and enhance the company's reputation for service excellence. Process Optimization: Continuously assess and improve sales and service processes to increase efficiency, scalability, and customer satisfaction. Team Development: Recruit, train, and mentor sales and customer success staff, fostering a high-performance culture aligned with organizational goals. Customer Feedback & Advocacy: Implement feedback mechanisms to gather customer insights and advocate for customer needs within the organization. Reporting & Analytics: Provide regular reporting on sales performance, customer satisfaction, retention rates, and other key metrics to senior leadership. Bachelor's degree in business, engineering, or related field; MBA preferred. 10+ years of experience in sales, customer success, or service delivery within a services organization or hardware company. Proven track record of achieving sales targets and building high-performing teams. Strong understanding of hardware calibration, repair, and asset management processes. Excellent communication, negotiation, and relationship-building skills. Data-driven approach to decision-making and performance management. Ability to thrive in a fast-paced, customer-focused environment. Experience integrating service and hardware sales processes Familiarity with CRM systems Strong problem-solving and analytical abilities. Change management and process improvement expertise Experience building organizational structures that foster collaboration, empower teams, and support individual growth Experience leading Sales and Customer Success organizations Experience with service businesses

Responsibilities

Lead the commercial functions within the Americas Service Solutions Organization, focusing on sales leadership and customer success. Set and achieve ambitious revenue targets while cultivating strategic partnerships and optimizing processes.