Director of Sales - Charter Steel at Charter Manufacturing

Saukville, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Leadership, Customer Engagement, Revenue Growth, Strategic Planning, CRM Implementation, Data Analysis, Financial Acumen, Technical Services, Relationship Building, Operational Excellence, Continuous Improvement, Team Development, Market Expansion, Customer Retention, Proactive Engagement, Collaboration

Industry

Manufacturing

Description

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family! At Charter Steel, you’ll join a people-focused culture where innovation, teamwork, and continuous improvement drive everything we do. The Director of Sales is responsible for leading our commercial strategy, revenue growth, and customer engagement while leveraging technology, data, and technical services to strengthen our competitive differentiation. In this role, you’ll integrate sales with technology-enabled operations and technical services to elevate service performance, strengthen customer relationships, and drive efficiency across all customer-facing processes from opportunity development to post-sale support. You’ll use analytics, financial insight, and technical capabilities to guide decisions, deepen account insights, and help us continue to drive excellence in our organization. This position is ideal for a strategic, customer-centric leader with strong cross-functional influence and the ability to turn opportunity into measurable business outcomes. If that sounds like you, we’d love to meet you. Position Specifics Onsite position based in either Saukville, WI or Cleveland, OH 50% travel Key Responsibilities Commercial Leadership & Growth Owns revenue, margin, and customer retention targets across key market segments. Translates corporate strategy into actionable commercial plans and measurable performance metrics for the sales organization. Partners with Marketing, CX, and Technical Services to position Charter Steel’s capabilities as differentiators that drive market expansion and customer loyalty. Leads strategic account planning, ensuring customer roadmaps, contracts, and engagement models support long-term growth. Technology-Enabled Sales Execution Implements scalable, technology-enabled sales processes that improve efficiency, consistency, and cost-to-serve. Ensures all customer interactions, pipeline activity, and service engagements are accurately captured in CRM and linked to financial and operational metrics. Leverages dashboards and analytics to guide forecasting, territory planning, and performance management. Customer Experience & Service Integration Uses service and technical data to enable proactive customer engagement, root-cause discussions, and insights-driven business reviews. Partners with Technical Services and Operations to ensure service KPIs of response time, resolution rate, uptime support & commercial goals will strengthen customer satisfaction. Partner with Director of Technical Serves to evolve the lab from a reactive resource to a proactive, customer-facing center of excellence that provides product analysis, performance insights, and strategic collaboration opportunities for key accounts. Operational & Financial Discipline Demonstrates strong margin, pricing, and cost-to-serve awareness in all commercial planning and decision-making. Guides the sales team in understanding cost structures and aligning customer commitments with operational realities. Drives continuous improvement and process optimization across all commercial workflows. Customer Relationship Leadership Builds deep, strategic, and multi-level relationships with key customers, ensuring Charter Steel is viewed as a trusted advisor and long-term partner. Drives consistent, proactive customer engagement informed by service data, technical insights, and performance trends. Ensures customer needs, expectations, and future requirements are clearly understood and translated into commercial and operational plans. Facilitates regular business reviews that integrate technical services, lab results, quality performance, and supply chain metrics to strengthen transparency & trust. Develops account strategies that improve satisfaction, strengthen retention, and identify opportunities for growth, innovation, and value creation. Cultivates customer feedback loops and ensures insights are captured in CRM and used to enhance processes, product offerings, and customer experience. Champions a seamless, end-to-end customer journey by aligning Sales, CX, Technical Services, and Operations around shared goals and integrated service delivery. People Leadership & Culture Builds and develops a high-performing sales team grounded in accountability, customer focus, and data-driven decision making. Coaches managers to balance operational excellence with innovation, continuous improvement, and disciplined resource allocation. Fosters a culture of cross-functional collaboration; ensuring Sales, Marketing, Technical Services, and CX operate as one integrated customer-focused organization. Qualifications 10+ years of progressive commercial or sales leadership experience, ideally within steel, metals, manufacturing, or industrial B2B sectors. Demonstrated success leading sales teams to achieve growth and margin targets in complex, technical, or engineering-driven industries. Strong financial and strategic acumen with the ability to connect commercial decisions to operational, technical, and profitability impacts. Experience implementing CRM systems, digital sales tools, or service data platforms. Proven ability to partner with technical, lab, quality, or operational teams to create customer-facing value propositions. Exceptional communication, negotiation, and relationship-building skills. We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO). OUR STORY Charter Manufacturing is a family-owned group of diversified metals manufacturing businesses founded in 1936 and headquartered in Mequon, Wis. Our will to grow drives our success. It is fueled by a team of respected and dedicated employees committed to continuous improvement and an entrepreneurial spirit that thrives within the Charter family. WE ARE INVESTED IN YOU When you work at Charter Manufacturing you’re part of a four-generation family business. That means, you’re not just an employee, you’re one of our family members. We believe in mutual trust. Employees are respected and empowered to explore new and better ways to impact the success of the company. Employees, at every level, are valued for their motivation to deliver the best products and service. We are in this together. Charter has a thriving team environment. Part of being a family means we collaborate, learn, thrive and benefit – together. We are committed to your future. The forward thinking and enthusiasm from our team drives us to create resources and opportunities for employees to learn, develop and create their own future. We celebrate you. We are successful because of our employees — and their great work doesn’t go unnoticed. We recognize and reward our employees for their contributions. Visit our website to learn more about our family of companies. View our 2022 Sustainability Report. To review our data use practices, visit our Company Privacy Policy. View/Download Employment-related Notices: FMLA Poster E-Verify Participation Poster (English & Español) Right to Work Poster (English & Español)

Responsibilities

The Director of Sales is responsible for leading the commercial strategy, revenue growth, and customer engagement. This includes integrating sales with technology-enabled operations to enhance service performance and strengthen customer relationships.