CLUSTER DIRECTOR OF SALES

The Fairfield Inn & Suites & TownePlace Suites by Marriott is currently recruiting for a Cluster Director of Sales! The Cluster Director of Sales is responsible for establishing, maintaining, and managing strong, comfortable relationships with existing, past and future guests while at the same time maximizing revenue. The director of Sales can identify and anticipate guest needs while delivering a warm and caring experience. They focus on converting inbound inquiries into sales that actualize while delivering an exceptional guest experience and building guest loyalty. They are goal-oriented, highly organized multi-tasker with the ability to sell, actualize new business inquiries and maintain existing clients and accounts for the hotel. Ultimately, they directly contribute to our goal of growing revenue and improving our competitive position. They will work closely with the General Manager and the VP of Sales and Marketing, to develop and implement strategies and plans to achieve business goals.

ABOUT US

https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

Reporting to the General Manager, the Cluster Director of Sales will be responsible for:

• While the position reports directly to the General Manager, there is a strong working relationship with the VP of Sales and Marketing;
• Meet with and/or call on existing guest accounts for current, future, and repeat business needs or opportunities;
• Prospect for new and upcoming business opportunities in the market;
• Sell and confirm business as required to meet the assigned market, and segments budgeted sales;
• Manage and convert inbound sales inquiries from all channels, pass any new leads developed through contacts to appropriate team members;
• Co-ordinate with various hotel internal departments related to booking business to ensure customer satisfaction and hotel profitability;
• Assist in developing and implementing promotional projects in assigned market areas to increase sales volume and profitability;
• Attend events, conduct outside sales calls, and organize sales missions and blitzes;
• Conduct hotel tours and showcase hotel products and services;
• Point of contact for new closed business and in-house bookings;
• Deliver client proposals and contracts;
• Negotiate pricing and concessions for accounts/functions;
• Responsible for generating revenue, primarily in corporate travel and extended stay, and willing to support all market segments;
• Organize and manage client events and appreciation;
• Achieve revenue targets with a focus on growth and development;
• Participate in annual business planning, strategy, and tactical plans;
• Identify and resolve all guest concerns/complaints to ensure the brand promise is delivered; coach and empower team members to do the same;
• Understand and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
• Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction;
• Perform other duties assigned by the manager.