Company Description
Recognized as the #1 Best Canadian Hotel in Travel + Leisure’s 2024 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.
The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property’s prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• University/College education in related discipline an asset
• Three or more years of Security supervisory or leadership experience in a high volume hotel, casino, or related environment
• Required to obtain and maintain Occupational First Aid Level II
• Must possess valid Security License
• Previous training and experience in law enforcement and asset
• Previous education in and expertise of emergency safety systems demonstrated by work history and certifications is required
• Certifications in Safety, Security and Emergency Systems such as Electronic Security, Emergency Call Evaluation & Dispatch, Field & Patrol Training, Verbal De-escalation is an asset
• Well connected Victoria Police Department (VPD) and Royal Mounted Police (RCMP) preferred
• Computer literacy with strong knowledge of MS Word and Excel
• Proven ability to handle multiple tasks in a fast paced, high expectation environment
• Exceptional organizational skills with previous experience handling confidential issues
• Strong communication skills with the ability to develop trusting relationships and foster cooperation
  Additional Information
  Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
  Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Reporting to the Director, Operations, responsibilities and essential job functions include but are not limited to the following:

• Lead and coach the Security team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all Corporate and property security standards and policies
• Ensure overall guest and colleague safety through the implementation and review of hotel-wide security measures
• Stay on top of security trends in the city of Victoria, specifically in the hotel environment and take actions to prevent loss on property
• Investigate and follow up on any reports made by guests or colleagues
• Handle special security measures needed for VIP, dignitaries, delegations
• Liaise with local law enforcement, community peers and counsel as required to maintain clear safe and security channels
• Manage all hotel emergency systems including; key control system, security monitoring system, CCTV and fire panel systems
• Responsible for the quality and working order of, upkeep and maintenance and regular testing as required by local provincial laws of hotel emergency systems
• Lead training and coaching colleagues in emergency systems, all evacuation procedures & protocols and non-violent crisis intervention
• Lead communication, coordination and organization of hotel wide training and process’ in emergency procedures
• Play active role in Risk and Crisis Management, specifically, maintaining accurate and up to date Business Continuity Plan, Safety Systems and all tools
• Develop systems and processes to minimize workplace injury in line with Occupational Health & Safety and BC Work Safe orders
• Available for emergency situations both on and off duty
• Lead the annual COR Audit with support from T&C
• Other projects and duties as required

Qualifications