Director of Service Design and Commissioning at HammondCare

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, Healthcare Operations, Regulatory Compliance, Stakeholder Engagement, Change Management, Workforce Planning, Training Programme Design, Risk Management, Budget Management, Clinical Governance, Digital Integration, Commissioning Strategy, Quality Assurance, Transition Planning, Communication Skills, Leadership

Industry

Hospitals and Health Care

Description

About us Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through life’s most difficult circumstances. With over 90 years of experience, we’re known for our relationship-based approach. Whether it’s in our homes, hospitals or the community, we bring skill, empathy and innovation to every moment of care. It’s not just care. It’s HammondCare. About the role The Director of Service Design and Commissioning leads the strategic planning and delivery of new and expanded healthcare services across HammondCare’s service development pipeline. This pivotal role ensures that all services—including palliative care, older persons’ mental health, ambulatory care, aged care, dementia care and seniors living—are fully operational, safe, compliant, and sustainably resourced. It also guarantees seamless integration with home care and seniors living services to provide a connected, high-quality care experience. The role works in close partnership with HammondCare’s enabling functions, including the Property & Capital Works team—responsible for design and construction—to ensure operational commissioning requirements are fully aligned. Key areas of focus include service design, workforce readiness, policy and procedure development, clinical model implementation, FF&E and medical equipment activation, digital integration, regulatory approvals, change management, and transition-to-service planning. The Director of Service Design & Commissioning provides strategic oversight of commissioning new services, including staged relocations, temporary decant strategies, and post-occupancy evaluations. This oversight drives continuous improvement in care delivery and ensures services remain safe, efficient, and responsive to community needs. Key Responsibilities Commissioning Strategy & Governance Service Design & Operational Readiness Regulatory, Accreditation & Clinical Safety Workforce, Training & Change Management FF&E and Medical Equipment Activation Digital & Building Interfaces Transition Planning & Go-Live Financial & Commercial Stakeholder & External Partnerships Risk, Schedule & Quality Assurance A detailed position description can be requested from aserhan@hammond.com.au About you Demonstrated commitment to engage with and uphold HammondCare’s Christian Mission, Motivation, and Mission in Action. Minimum 10 years’ experience in healthcare operations, service commissioning, or service transformation within hospital, sub-acute, aged care, or seniors living environments. Proven track record in leading operational commissioning and readiness for new or expanded health services, including complex, multi-site programmes. Deep understanding of models of care for palliative care, dementia care, and seniors living, including associated clinical governance, safety standards, and regulatory frameworks. Exceptional ability to engage and influence diverse stakeholders—clinical, operational, regulatory, and community—with strong communication, negotiation, and change management skills. Demonstrated capability in workforce planning, training programme design, FF&E and medical equipment activation, and ICT/digital health enablement. Strong skills in developing and managing commissioning budgets, cost profiles, and recurrent operating expenditure planning. Robust risk management and programme planning skills, including experience in readiness gates, audits, and governance reporting. Ability to mentor and lead multi-disciplinary teams, establish super-user networks, and chair commissioning committees to drive collaboration and excellence. Ready to make a change? Apply Now Closing date of applications: 20th January 2026. HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We thrive on creating an equal employment environment where everyone from any background can be themselves. All short-listed applicants for these positions will be asked to consent to a criminal record check, immunisation staff screening & vaccination compliance checks. Make a difference every day to the lives of older Australians in need by joining the team at HammondCare. We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise. We’ve been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. It's not just care, it's HammondCare. We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years. Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care. We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals. As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits! Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres. When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.

Responsibilities

The Director of Service Design and Commissioning leads the strategic planning and delivery of new healthcare services, ensuring they are operational, safe, and compliant. This role also focuses on seamless integration with existing services to enhance the quality of care provided.