Director of Shared Services at SERVPRO of Southern Cuyahoga

Medina, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Experience, Problem Solving, Time Management, Data Reporting, KPI Management, Technology Implementation, Process Workflow Efficiency, Team Development, Compliance, Communication, Mentoring, Collaboration, Continuous Improvement, Talent Development

Industry

Facilities Services

Description

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Join the Trusted Leader in Restoration and Construction At SERVPRO Team Fosdick, we specialize in fire and water cleanup and restoration, mold remediation, and construction services. We have expanded our operations to include 13 franchises in the Cleveland, Akron, Mentor, Mansfield and Toledo areas. We are currently seeking a driven, organized and well-versed Director of Shared Services. The Director of Shared Services ensures the management of administrative activities are consistent across all locations. They work with leadership and cross functional members of the management team to develop and implement strategies and initiatives aligned with the overall business strategy and ensure brand standard compliance. What You'll Do: 1. Dispatch Management- Oversee the Dispatch process, ensuring all opportunities entering the organization are accurately captured, prioritized, and dispatched to Operations for timely action. 2. Manage Customer Experience - Own and oversee the resolution of escalated customer concerns, working closely with Operations to identify solutions, and ensure a positive customer experience. Ensure the Shared Services team acquires customer verbal surveys during or after service interactions. Drive initiatives to obtain and manage customer reviews, ensuring feedback is captured, tracked, and leveraged for continuous improvement. 3. Technology & Process Workflow Efficiency - Oversee and implement new technologies to improve workflows, streamline processes, and increase overall team efficiency. 4. Registrations & Vendor Portal -. Responsible for managing all company registrations and overseeing vendor portal accounts to ensure accuracy, compliance, and timely updates. 5. Data Reporting & KPI’s - Partner with ownership to create, track, and manage key performance indicators (KPIs) across the organization, providing data-driven insights to support decision-making and continuous improvement. 6. Establish clear performance expectations, aligning individual goals with the organization’s annual and quarterly plans. 7. Lead, mentor, and develop a multi-functional team across dispatch, customer experience, technology, vendor management, and reporting. 8. Build a culture of accountability, collaboration, and continuous improvement. 9. Foster talent development and career growth opportunities for team members. 10. Ensure compliance with all federal, state, and local regulations, as well as SERVPRO® standards and policies. What We're Looking For: Bachelor's degree in business administration or related field Experience in the Mitigation/Restoration industry Strong written and verbal communication skills Demonstrated leadership and people-management capabilities Proficiency required in problem solving, time management, and ability to prioritize and deliver goals/objective Why Servpro? A respected brand with nationwide recognition A dynamic, team-oriented culture that supports your success Competitive salary plus performance-based incentives Opportunities for growth within a fast-paced, essential industry Company laptop and cell phone Comprehensive benefits package 401(k) with Company match Paid vacation + holidays SERVPRO is an Equal Opportunity Employer

Responsibilities

The Director of Shared Services oversees administrative activities across multiple locations, ensuring consistency and compliance with brand standards. They manage dispatch processes, customer experience, technology implementation, and performance metrics.