The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you’re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there’s a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
The annual salary for this role is £56,000

ABOUT THE ROLE

As the Director of Spa, you will be at the forefront of overseeing all aspects of the spa operations, including the treatment rooms, pool areas and fire & ice experiences, you will take charge of driving the spa’s commercial growth, improving guest satisfaction, and leading a dedicated team of professionals. The ideal candidate will have a strong business acumen and the ability to innovate, creating memorable spa experiences while achieving revenue targets and enhancing the resort’s overall offerings.

KEY RESPONSIBILITIES:

• Develop and execute the strategic vision for the spa, aligning it with The Belfry’s goals.
• Drive revenue growth with innovative spa promotions, pricing strategies, and packages.
• Manage the spa’s financial performance, ensuring that budgets and profit margins are met.
• Collaborate closely with the marketing and sales teams to create compelling campaigns that attract new guests and clients.
• Design seasonal promotions and evaluate market trends to maintain the spa’s competitive edge.
• Provide ongoing training and development to enhance team skills in guest service, sales, and treatments.
• Create a positive, professional environment that encourages collaboration, growth, and team success.
• Lead the delivery of exceptional guest service across all areas of the spa.
• Monitor guest feedback, ensuring continuous improvements and consistently high satisfaction.
• Enhance the guest experience through upselling, personalised services, and tailored packages