Director of Spa & Wellness at Accor

Noosa Heads, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Operational Excellence, Revenue Growth, Financial Management, Wellness Program Development, Luxury Guest Experience, Service Standards, Team Leadership, Staff Development, Budgeting, Forecasting, Retail Strategy, Compliance, Hygiene Standards, Guest Journey Management, Innovation

Industry

Hospitality

Description

Company Description Welcome to Elysium Noosa Resort an elegant retreat in the heart of one of Australia’s most iconic coastal destinations. Following an extensive enhancement program, we have reimagined every guest touchpoint, from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. Our transformation establishes a new standard of luxury on the Sunshine Coast. Our team creates guest moments that feel both effortless and deeply personal. Each interaction is shaped by care, where intuitive gestures, thoughtful detail, and delightful surprises elevate every stay. Job Description The Director of Spa & Wellness is responsible for the strategic leadership and operational excellence of all spa and wellness offerings within the hotel. This includes oversight of the spa, wellness suites, and internal staff wellness initiatives. The role ensures a seamless, luxury guest experience while driving revenue, innovation, and a strong culture of wellbeing across both guests and employees. Key Responsibilities Strategic Leadership & Operations Lead the overall vision, strategy, and performance of the spa and wellness division Oversee all day-to-day operations through the Spa Manager, ensuring alignment with brand standards and business objectives Drive revenue growth, profitability, and achievement of financial targets across spa and wellness offerings Develop and implement innovative wellness programs, experiences, and activations Spa & Wellness Experience Ensure delivery of Forbes / 5-star service standards across all guest touchpoints Oversee the end-to-end guest wellness journey, ensuring consistency, personalization, and service excellence Monitor guest feedback and implement service recovery strategies where required Curate and evolve treatment menus, retail offerings, and wellness experiences Wellness Suites Oversight Manage the performance, presentation, and utilization of hotel wellness suites Ensure wellness suites deliver a premium, differentiated guest experience Collaborate with Rooms Division and other departments to integrate wellness into the broader guest offering Seasonal & School Holiday Wellness Activations Plan, oversee, and implement wellness programs and activations during school holiday periods Ensure activations are engaging, safe, and align with the hotel’s wellness standards Collaborate with marketing and events teams to promote seasonal wellness offerings Team Leadership & Culture Lead, mentor, and develop the Spa Manager and wider wellness team Foster a high-performance culture focused on service excellence, accountability, and continuous improvement Partner with HR to support recruitment, training, and retention strategies Staff Wellness Initiatives Design and implement staff wellness programs that support employee wellbeing and engagement Promote a culture of health, balance, and wellness across all departments Monitor participation and effectiveness of internal wellness initiatives Financial & Commercial Performance Oversee budgeting, forecasting, and financial performance of the spa and wellness division Drive retail strategy, partnerships, and revenue optimization opportunities Monitor labour costs, productivity, and operational efficiencies Compliance & Standards Ensure compliance with all health, safety, hygiene, and regulatory requirements Maintain operational excellence across all facilities, including spa and wellness suites Uphold brand standards and luxury positioning at all times Qualifications Minimum 5–7 years’ experience in spa or wellness leadership within a luxury hotel, resort, or high-end wellness facility Bachelor’s degree in Hospitality Management, Business Management, Health & Wellness, or a related field (preferred) Formal spa, beauty, or wellness qualification (e.g., Diploma in Beauty Therapy, Massage Therapy, or equivalent) highly regarded Demonstrated experience managing multi-functional wellness operations (spa, wellness programs, fitness, or holistic health offerings) Proven track record in driving revenue, achieving financial targets, and managing budgets Experience leading and developing high-performing teams, including senior leaders (e.g., Spa Manager level) Strong knowledge of Forbes / 5-star service standards and luxury guest expectations Experience in retail strategy, product partnerships, and upselling initiatives Additional Information Local staff discounts along Hastings Street Generous accommodation discounts across 4,500+ Accor hotels in 110+ countries Exclusive staff discounts at Accor properties worldwide Access to world-class training and development through the Accor Academy Career growth opportunities across Accor’s global brand network Join the most dynamic and sought-after workplace in Noosa, where ambition meets opportunity and every day celebrates the best of coastal living. Job-Category: Wellness & Recreation Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Director of Spa & Wellness is responsible for the strategic leadership and operational excellence of all spa and wellness offerings, including oversight of the spa, wellness suites, and internal staff wellness initiatives. This role ensures a seamless, luxury guest experience while driving revenue, innovation, and fostering a strong culture of wellbeing.