Director of Spa & Wellness at IHG Career

, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spa Management, Wellness Program Development, Financial Acumen, P&L Review, Team Leadership, Brand Standards Compliance, Sustainability Practices, Revenue Generation, Marketing Planning, Guest Journey Creation, Performance Management, Retail Concept Management, LQA Audits, Coaching, Mentoring, Strategic Collaboration

Industry

Hospitality

Description

Vision & Brand Commitment As Director of Spa & Wellness, I fully embrace the vision of Six Senses to help people reconnect with themselves, others, and the world around them. Guided by our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility, playfulness, and pioneering wellness, I am committed to delivering exceptional guest journeys while developing hosts to become the very best versions of themselves. I will ensure that every Spa & Wellness offering — for both guests and hosts — reaches its fullest potential and reflects the integrity of the brand. Wellness & Brand Leadership I will safeguard and elevate the Spa & Wellness philosophy, concepts, programs, and brand initiatives, including Mission Wellness activities. All wellness pillars will be fully integrated into departmental strategy, planning, and daily operations. Spa treatments, wellness programs, fitness offerings, visiting practitioner initiatives, and retail concepts will be continuously reviewed to ensure relevance, innovation, and alignment with brand standards and sustainability practices. Sustainability Commitment Sustainability remains at the core of Spa & Wellness operations. I will ensure compliance with all environmental and social responsibility directives, including waste reduction, elimination of single-use plastics, responsible sourcing, and adherence to Sustainability Guidelines. Clear performance goals will be established to improve environmental impact while maintaining operational excellence and cultural sensitivity within the destination. Out of the Ordinary Experiences I will deliver “Out of the Ordinary” Spa & Wellness experiences that inspire, delight, and create meaningful stories. By blending innovation, surprise, authenticity, and thoughtful details, every guest interaction will be transformed into a memorable wellness journey. Operational Ownership I assume full responsibility for the efficient and profitable operation of the Spa & Wellness department in accordance with Six Senses brand standards and approved budgets. Key responsibilities include: Strategic collaboration with the General Manager to define and achieve departmental goals Development and execution of annual business plans and budgets Monthly P&L review and financial performance optimization Implementation of KPI-driven performance management Ensuring compliance with LQA and brand audit standards Maintaining accurate reporting systems and legal documentation Monitoring spa website accuracy and wellness marketing visibility I will ensure seamless collaboration with all departments to deliver a cohesive guest experience aligned with brand identity. Sales & Marketing Leadership I will develop and implement a comprehensive annual Spa & Wellness marketing plan, working closely with Sales & Marketing teams to drive revenue through: Pre-arrival and in-house wellness promotion Spa packages and curated wellness programs Visiting Experts calendar management CRM initiatives and guest engagement strategies Revenue tracking and sales performance analysis All offerings will reflect market trends, guest expectations, and brand direction. People Management As Director of Spa & Wellness, I am responsible for recruiting, developing, and leading an engaged, high-performing team of hosts. I will: Partner with Human Resources to identify and recruit top talent Develop Individual Development Plans for high-potential hosts Provide leadership through coaching, mentoring, and performance evaluation Foster a culture of accountability, engagement, and excellence Model professionalism, integrity, and cultural respect Responsible Business & Compliance All operations will be conducted ethically, transparently, and in compliance with local laws and company policies. I will ensure a safe and secure environment for guests, hosts, and assets while maintaining positive relationships with local communities and stakeholders. Accountability & Leadership Presence I am a visible, hands-on, and strategic leader with strong organizational and decision-making capabilities. I drive results across guest satisfaction, host engagement, operational excellence, revenue growth, and profitability, while strengthening the property’s market positioning. Skills & Experience The role requires: Degree or professional qualification in Wellness or Hotel Management Minimum five years’ experience in a senior leadership role within luxury Spa & Wellness environments Strong financial acumen and Spa Management system proficiency Advanced MS Office and communication skills Excellent English communication skills; knowledge of local language is an advantage I maintain a thorough understanding of Six Senses brand standards, operational guidelines, and service philosophy. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences. It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. Let the journey begin.

Responsibilities

The Director is responsible for safeguarding and elevating the Spa & Wellness philosophy, ensuring all offerings align with brand standards, and delivering exceptional guest journeys through innovative experiences. This includes full operational ownership, strategic financial management, and leading sales and marketing initiatives for the department.