ABOUT US:

Comfort Management Corp. is the parent company of several premier footwear retailers, including Comfort One Shoes, Saxon Shoes, and Happy Feet Plus. We are known for delivering exceptional customer experiences, premium European comfort brands, and a company culture built on our core values: We Have Fun; We Are Resilient; We Celebrate Excellence; We Help Each Other; We Treat People Like People.
As we continue to grow and evolve our multi-brand retail footprint, we are seeking a Director of Stores to lead our store operations, elevate our customer experience, and drive sales performance across all locations.

POSITION OVERVIEW:

The Director of Stores is a key executive leader responsible for overseeing day-to-day operations, delivering sales and profitability targets, and fostering a customer- and team-first culture across all stores. This role requires a strategic leader who is as comfortable on the sales floor coaching managers as they are in the boardroom setting operational strategy.

QUALIFICATIONS:

• 8+ years of progressive retail leadership experience, including multiunit management (footwear or specialty retail experience preferred).
• Proven track record of driving sales growth, improving KPIs, and building highperforming teams.
• Strong analytical and strategic skills with the ability to translate data into actionable plans.
• Excellent communication, coaching, and leadership skills with a handson, teamoriented approach.
• Flexibility to travel regularly to stores across our markets.

• Lead and inspire a team of District Managers and Store Managers to achieve sales, service, and operational excellence.
• Develop and implement store performance strategies, including sales growth initiatives, staffing models, and KPIdriven accountability.
• Partner with the merchandising and marketing teams to ensure product presentation, promotions, and customer experiences are aligned with company standards.
• Maintain and elevate operational excellence, including training, compliance, inventory management, and loss prevention.
• Recruit, mentor, and develop top retail talent to strengthen leadership pipelines and reduce turnover.
• Analyze store and district performance data to identify opportunities, implement improvements, and celebrate wins.
• Serve as a cultural ambassador, reinforcing the company’s core values and ensuring all stores reflect our commitment to customer satisfaction and employee engagement and growth.