If you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!
The Director of Support Services (DSS) is accountable to the Administrator for the overall management of the dietary, housekeeping and laundry departments. Through effective management of allocated resources and development a strong support services team, the DSS will ensure the delivery of optimal care and service, based on legislative requirements and organization standards.

As the Director of Support Services your responsibilities will include:

• Plans, co-ordinates, directs and monitors the effectiveness of all operational activities within the dietary, housekeeping and laundry departments;
• Establishes and maintains an effective quality and risk management system to ensure legislative regulations and standards are met;
• Participates in strategic planning and accreditation activities;
• Participates in corporate and external committees as requested and participates in the Corporate Director of Support Service meetings;
• Follows all corporate policies and procedures; responsible to develop site specific departmental policies as indicated;
• Leads an effective recruitment, orientation, and performance management process in accordance with Organization standards for all team members within the departments;
• Establishes, monitors and evaluates staffing patterns and work schedules in accordance with the annual budget and with Collective Bargaining Agreements, as applicable;
• Leads the development of the annual departmental budgets;
• Oversees processes to ensure that all documentation is completed in a manner that maximizes base funding and ensures access to other available funding initiatives.
• Contributes to the development and creation of a safe work culture, leading by example in all aspects of health and safety;
• Conducts regular safety audits and inspections of the department;
• Participates in drills to prepare for emergencies and attends all education sessions in relation to emergency preparedness.
• Fosters good working relationships with relevant persons within the Ministry of Health and Long Term Care (MOHLTC);
• Knows and interprets MOHLTC legislation, regulation and process;
• Work in accordance with the organization’s Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act;
• Perform other duties as required.

Must haves:

• Relevant post-secondary degree or diploma. Applicable to Ontario applicants.
• Completion of a Food Service Nutrition Management Certificate, from a recognized educational institution
• Membership in the Canadian Society of Nutrition Management (Student memberships are not applicable)
• Related educational background or certificate, and experience in environmental services and building trade.
• Experience with minor building repairs, plumbing, electrical and grounds maintenance.
• Must have basic computer knowledge including word and excel.
• Must have vehicle and valid BC driver’s license. Applicable to British Columbia applicants.
• Minimum 2 years’ experience in a managerial or supervisory capacity.
• Knowledge of the requirements of The Long-Term Care Homes Act, Standards and Regulations, Occupational Health and Safety Act and other pertinent Federal, Provincial and Municipal Statues which influence the operation of the Long Term Care Community and more specifically those which affect the fire and general safety and maintenance aspects of the operation.
• All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.

Bonus points for having:

• Experience working in a Long Term Care setting is desirable.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.
For Ontario locations, in accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment, selection and assessment process.

• Plans, co-ordinates, directs and monitors the effectiveness of all operational activities within the dietary, housekeeping and laundry departments;
• Establishes and maintains an effective quality and risk management system to ensure legislative regulations and standards are met;
• Participates in strategic planning and accreditation activities;
• Participates in corporate and external committees as requested and participates in the Corporate Director of Support Service meetings;
• Follows all corporate policies and procedures; responsible to develop site specific departmental policies as indicated;
• Leads an effective recruitment, orientation, and performance management process in accordance with Organization standards for all team members within the departments;
• Establishes, monitors and evaluates staffing patterns and work schedules in accordance with the annual budget and with Collective Bargaining Agreements, as applicable;
• Leads the development of the annual departmental budgets;
• Oversees processes to ensure that all documentation is completed in a manner that maximizes base funding and ensures access to other available funding initiatives.
• Contributes to the development and creation of a safe work culture, leading by example in all aspects of health and safety;
• Conducts regular safety audits and inspections of the department;
• Participates in drills to prepare for emergencies and attends all education sessions in relation to emergency preparedness.
• Fosters good working relationships with relevant persons within the Ministry of Health and Long Term Care (MOHLTC);
• Knows and interprets MOHLTC legislation, regulation and process;
• Work in accordance with the organization’s Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act;
• Perform other duties as required