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The Director of Operations is a senior role responsible for driving the strategic and operational success of the frontline functions of Integrated Management Systems (IMS). This role oversees project execution teams, support and administration, as well as business intelligence. The Director will also be responsible for communication, change management, and governance across all interactions and interfaces within the community of practice, ensuring alignment with organizational objectives. Reporting to the Vice President of Integrated Management Systems, the ideal candidate will bring extensive practical operational experience, exceptional communication skills, and strong interpersonal abilities to build robust business relationships.

WHO WE ARE

We are Pomerleau, a national leader in the construction industry, specializing in building, civil and infrastructure, and major projects throughout Canada. For over 60 years, our team has worked hard to not only build amazing communities but also an environment where our employees can learn, develop and most importantly, THRIVE!
Our foundation is built upon our 5 core values that champion innovation, love, authenticity, excellence, and adaptability. We believe that our success hinges on cultivating and fostering a dynamic company culture. At Pomerleau, we are more than just a workplace; we are an energetic organization that thrives on collaboration, professional development, and most importantly, having fun!
Join us on a journey where your ambitions are nurtured, your ideas are valued and your colleagues are genuine friends. Together, we will create an environment that inspires greatness and transforms ordinary days into extraordinary experiences.
At Pomerleau, we are dedicated to developing a respectful and inclusive workplace. We believe that everyone deserves an equal opportunity to achieve, succeed, and be their authentic selves. We celebrate our differences as strengths, welcoming and encouraging all applicants.
We are committed to adapting and providing special accommodations to anyone with disabilities throughout any stage of the recruitment process. Please contact one of our recruiters directly to discuss how we ensure you are supported throughout the recruitment process

Strategic and Analytical Skills: Knowledge of service management, business intelligence, and integrated systems.

• Leadership and Communication: Strong leadership abilities with the capacity to communicate effectively at all organizational levels. Must be able to articulate complex service structures clearly and persuasively.
• Project Management Expertise: Deep understanding of project management principles with experience in managing large-scale projects and integrating diverse systems

Qualifications:

• Education: Bachelor’s degree in information technology, Business Administration, or a related field (Master’s degree or equivalent experience preferred).
• Experience: 10 to 15 years of progressive experience in operations management, including at least 5 years in a senior executive role within IT, systems, or service delivery functions.
• Proven Operational Impact: Demonstrated practical operational impact in complex, multi-project environments, ideally in the construction sector.
• Proven Success in Managing Diverse Team

WHAT YOU WILL DO

Key Responsibilities:
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Strategic Leadership: Provide visionary direction to align IMS operations with company goals, overseeing the development and delivery of integrated solutions and services. Foster a culture of collaboration, autonomy, and excellence across Project Execution Systems, Support and Administration, and Analytics.

• Operational Management: Ensure the effective delivery of training services, startup support, technical assistance, and business intelligence, optimizing performance and resource allocation.Communication and Stakeholder Engagement: Promote operational interactions with our project delivery community and support functions, encouraging clear communication and building strong relationships with stakeholders and the broader community of practice.
• Change Management and Governance: Lead change management initiatives to ensure system adoption and establish governance frameworks to ensure consistency and quality in the operations of integrated management systems.
• Performance Monitoring: Establish a feedback and service evaluation framework and promote continuous improvement across all functions.

THIS ROLE COULD BE FOR YOU IF YOU HAVE

Skills:
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Strategic and Analytical Skills: Knowledge of service management, business intelligence, and integrated systems.

• Leadership and Communication: Strong leadership abilities with the capacity to communicate effectively at all organizational levels. Must be able to articulate complex service structures clearly and persuasively.
• Project Management Expertise: Deep understanding of project management principles with experience in managing large-scale projects and integrating diverse systems.

Qualifications:

• Education: Bachelor’s degree in information technology, Business Administration, or a related field (Master’s degree or equivalent experience preferred).
• Experience: 10 to 15 years of progressive experience in operations management, including at least 5 years in a senior executive role within IT, systems, or service delivery functions.
• Proven Operational Impact: Demonstrated practical operational impact in complex, multi-project environments, ideally in the construction sector.
• Proven Success in Managing Diverse Teams