JOB DESCRIPTION:

Job Description:
About AT&T:
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

EXPERIENCE AND BACKGROUND

• Over 15 years of experience in technical product management on digital post purchase experience, including 10+ years in developing product strategy, roadmap and technical requirements for digital and .com
• Over 10 years of experience managing digital KPIS and OKRs including CSAT, Adoption, ARPU, Conversions, Growth and Innovation.
• Proven experience with building Digital capabilities using latest technology, data insights and AI/ML driven recommendations.
• Demonstrated experience in shaping technical product vision, strategy and roadmap. Reviewing architecture and utilizing data insights. Proficient in designing and implementing solutions from inception to production and ongoing support.

LEADERSHIP AND STRATEGIC SKILLS

• Demonstrated exceptional leadership and team-building abilities, with a proven track record of managing high-performing product and design teams and overseeing other managers.
• Adept at fostering a collaborative and innovative work environment, driving team performance, and achieving organizational goals.
• Strong strategic thinking and problem-solving abilities, with a focus on delivering business value.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Proven ability to manage multiple priorities in a fast-paced, dynamic environment.

SKILLS AND PROFICIENCY

• Strong understanding of digital products domains including Payments, Billing, Service, Support, Account Management, Digital Adoption and Engagement.
• Proven experience in digital product management, preferably in a leadership role.
• Strong understanding of e-commerce, digital transformation, and omnichannel strategies.
• Excellent stakeholder management skills with the ability to navigate complex, matrixed organizations.
• Demonstrated success in driving revenue growth and improving customer engagement through digital channels.
• Strong analytical skills to measure and improve key performance indicators.
• Exceptional communication and leadership skills.
• Proficiency in data analytics, machine learning, and AI-driven marketing solutions.
• Strong knowledge of web technologies, mobile platforms, and digital marketing ecosystems.
• Expertise in modern software development practices, including Agile, DevOps, and CI/CD.
• Expertise in design technologies, customer success and product innovation.
  Our Director- Technical product management, Web – Post Purchase earns between $191,400.00-$287,200.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

ABOUT THE TEAM AND THE ROLE:

The Digital Engineering team within the Consumer Technology eXperience (CTX) organization delivers simple, reliable, secure and innovative Digital experiences across omnichannel. We adapt to customers’ evolving needs by adhering to industry’s best practices, continuously enhancing our offerings, and embracing innovative technologies.
The Director of Technical Product management (Web Post Purchase) strategically drives the post-purchase experience for our digital customers, ensuring they receive seamless, engaging, and value-driven experience from the moment of purchase through the lifecycle of the product or service. The Director of Digital Post-Purchase will be integral in retaining customers, enhancing loyalty, and driving long-term business growth. This role requires a strategic product leader with a strong technical background, deep expertise in product management, and the ability to align product development with business goals.
The ideal candidate will have a proven track record of managing high-performing technical product teams driving digital adoption, engagement, growth, innovation, and accelerating digital transformation to deliver differentiated digital experiences across omnichannel that drives revenue, enhance customer retention and lifetime value and operational efficiency.