Director of Training and Development at Lion Real Estate Group, LLC

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

125000.0

Posted On

12 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Strategy, Program Development, E-learning Content Creation, Operational Excellence, Performance Gap Analysis, KPI Improvement, Leadership Development, Mentorship, Succession Planning, Technology Training, Learning Management Systems (LMS), Instructional Design, Communication, Presentation, Project Management, Coaching

Industry

Real Estate

Description

Description Lion Real Estate Group is seeking a Director of Training and Development. This position is responsible for designing, implementing, and leading comprehensive training programs that enhance the skills, knowledge, and performance of associates across the organization. This role plays a critical part in fostering a culture of continuous learning, operational excellence, and exceptional customer service within our multifamily communities. The Director partners closely with Operations, Leasing, Maintenance, and Corporate leadership to align training initiatives with business goals and company values. Reports to: Vice President of Property Management Travel: Frequent travel (60-70% of time) to property locations is required, including air travel and overnight stays. Lion Real Estate Group - BENEFITS OFFERED: Medical Insurance (77% of employee/dependent premium paid by Lion) Dental Insurance (99% of employee premium paid by Lion) Vision Insurance (99% of employee premium paid by Lion) Voluntary Plans including Life/AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance 401(k) Retirement Savings Plan (6% Company Match) Paid Time Off Policies: Vacation Sick Leave Bereavement Leave Holidays (New Years Day, Presidents Day, MLK Jr Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day) Volunteer Time Off Paid Parental Leave Employee Assistance Program Rewards Program Director of Training and Development - Essential Functions and Key Responsibilities: Training Strategy & Program Development Develop and execute a strategic training roadmap for on-site associates (Leasing, Maintenance, Property Managers) and corporate teams. Design and deliver training programs across key disciplines: leasing & sales, customer service, leadership development, operational procedures, technology platforms, and compliance. Create engaging learning content including e-learning modules, in-person workshops, SOP guides, and microlearning resources. Monitor industry trends and adjust training programs to keep the company competitive and innovative. Operational Excellence & Support Partner with Regional Managers and Community Leaders to identify performance gaps and tailor training solutions. Implement training programs that directly improve KPIs such as occupancy, conversion ratios, resident retention, and online reputation scores. Support new community acquisitions and lease-ups with onboarding and rapid training deployment. Leadership Development Lead initiatives to develop future leaders within the organization through mentorship programs, leadership workshops, and succession planning. Coach and mentor Property Managers and Regional Managers in people management, conflict resolution, and performance improvement. Technology & Systems Training Oversee training for property management systems (Yardi, Knock, CRM tools, etc.) and operational technology platforms. Collaborate with IT and Marketing teams to ensure training materials reflect current system updates and usage best practices. Measurement & Continuous Improvement Establish metrics to assess training effectiveness and impact on business outcomes. Regularly evaluate program success through surveys, performance metrics, and feedback loops. Continuously refine and evolve training content to meet changing organizational needs. Requirements Director of Training and Development - Qualifications: Bachelor’s Degree in Business, Human Resources, Education, or related field (preferred). 5+ years of experience in Training & Development within the Multifamily Housing industry. Strong understanding of property operations, leasing strategies, and customer experience standards. Experience designing and delivering both in-person and digital training programs. Proven leadership and coaching skills with the ability to inspire and develop talent. Excellent communication, presentation, and interpersonal skills. Proficiency with Learning Management Systems (LMS) and eLearning authoring tools. Ability to manage multiple projects and meet deadlines in a fast-paced environment. Director of Training and Development - Preferred Skills: NAAEI Credentials (CAM, CAPS, or similar certifications). Experience with AI-driven leasing platforms and technology integrations. Knowledge of adult learning principles and modern instructional design methodologies.

Responsibilities

This role is responsible for designing, implementing, and leading comprehensive training programs to enhance associate skills, knowledge, and performance across the organization, aligning initiatives with business goals and company values. Key functions include developing a strategic training roadmap, delivering content across various disciplines like leasing and leadership, and overseeing technology system training.