With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The AI Business Solutions Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

THE AI BUSINESS SOLUTIONS GLOBAL CUSTOMER SUCCESS TEAM IS LOOKING FOR AN EXPERIENCED DIRECTOR OF UNIFIED GROWTH TO LEAD OUR GROWTH PLAN FOR OUR AI BUSINESS SOLUTIONS UNIFIED BUSINESS.

This role will partner closely across the AI Business Solutions Customer Success Team, working with field leaders, Delivery Success, Global Solution Area, and technical strategy teams to drive success. It will also work with key partner organizations including Finance Leads, Sales Team, FastTrack and Industry Solutions Delivery (ISD).
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

QUALIFICATIONS

Required/minimum qualifications

• Bachelor’s Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 5+ years strategy, business planning, consulting, economics, and/or partner organization experience

• OR Master’s Degree in Business Administration or related field AND 2+ years marketing, strategy, business planning, consulting, Business Architecticture, Product Marketing, finance and/or partner organization experienceOR equivalent experience

• • 6+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.

Additional or preferred qualifications

• Bachelor’s Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 5+ years marketing, strategy, business planning, consulting, finance, economics, and/or partner organization experience
• OR Master’s Degree in Business Administration or related field AND 7+ years marketing, strategy, business planning, consulting, finance, economics, and/or partner organization experience
• OR equivalent experience (e.g., scaling a business,management consulting, incubation, driving change in a large company).

Sales Strategy Enablement IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 15, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

Demand and competitive trends
Align closely with Delivery Success, finance and marketing teams on key customer trends to inform Go To Market. Learn from field leader feedback on current model friction that could be addressed through changes.
Problem Solving & Insight & Judgement
Synthesizes findings into from research into Go to Market plan and other strategic projects. Think through short, medium and long term implications of strategy and partner closely across business strategy, tech strategy and partner teams to make a reality. Provide prioritization for key changes and investment needed to drive growth.
Communication
Communicates and advocates strategy and insights to senior business leaders (e.g., GM-level, CVP) and conveys viewpoints through simple and consistent frameworks. Use executive presence to drive influence for broader decisions that have implications on strategy. Communicate changes clearly to stakeholders and field teams. Delivers learnings, recommendations, and implications to senior executives to facilitate ongoing feedback loop.
Business Management
Show command of the Unified business. Understand key levers for growth, how they relate to the data and be able to prioritize which levers to pull to drive highest ROI. Lead discussions on performance monthly, taking data, field feedback and partner feedback and synthese into a simple story for executives to understand through forums such as the Monthly Business Review.
Team Development
Mentors colleagues in target areas, providing project-specific feedback as appropriate. Supports recruiting and onboarding efforts for Strategy team members by conducting interviews and training; may maintain pipeline of candidates. Contributes to team culture and takes a leadership role in an aspect of team success (e.g., social activities, onboarding).
Culture
Role model “best team in the world” culture of our org
Lead work with optimism, clarity and empathy
Have accountability for driving results and always learning
Other
Embody our culture and values