We are keen to recruit an experienced senior operational manager into the post of Director of Urgent Care. The postholder will play a key role in our Urgent Care Management Team in leading change to deliver exceptional healthcare for service users, as well as supporting front line colleagues whilst working with a range of stakeholders.
The post holder will also have a key leadership role embracing wider systems integration inclusive of CNWL borough services as well as with local external partnerships supporting integrated care pathways.
This role requires a graduate level of practice and is a professional who has an exceptional level of experience in delivering change within complex organizations. Responsible for aspects of acute mental health policy and service delivery as agreed within the developing NHS Long Term Plan and service delivery environment.
We are interested in receiving applications from individuals with a passion for delivering high quality, safe and effective older adults mental health care. You will be enthusiastic, motivated, and dynamic and will have vast experience of working on change/ or improvement programmes within mental health services.
The post-holder will work closely with local multi-disciplinary leadership leads, other key stakeholders within the Division and the Trust in addition to high level external stakeholders who include Commissioners, Local Authority, Third Sector, Primary Care Networks, Acute Hospitals, Service Users and Carers, Healthwatch, CQC and other key partners. The post-holder will need to be highly influential in all of these areas.
The post holder will be passionate about driving local and Trust quality agenda, supporting and enhancing local and diverse workforce with a financial and performance framework.
The post holder requires high level analytical and judgement skills and will receive highly complex, and sensitive information relating to the care of patients, staff issues and political imperatives relating to the area of patient care.
The post holder will participate in any senior manager on call rota as designated appropriate by the Trust.
In addition, the post holder will play a key role in the urgent care pathway.
We are passionate about delivering first-class patient-centred, safe and effective care through effective partnership working whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do Providing top quality care depends on our ability to employ the best people.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you’re at, there’s always a place for you at CNWL.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

The main duties for this role are split into two parts a) immediate operational requirements for daily clinical bed management (24/7) and b) critical strategic developments for the reshaped Urgent Care Service (including centralised bed management and implementation and operational management of new borough-facing First Response Services)
Operational management of the central functions in the urgent care pathway, and operational oversight for wider pathway activities/functions