• New York, NY
• Professional / Managerial / Administrative
• 3030331
• 08/22/2025
  Description
  Director of Vendor Management- Patient Financial Services -Corporate 42nd Street- Full-Time-Days
  The Director of Vendor Management for the Mount Sinai Health System (MSHS) and the Icahn School of Medicine at Mount Sinai (ISMMS) (which includes the MSHS and the Faculty Practice Plan) is responsible for the strategic oversight, governance, and performance optimization of all external vendors supporting Mount Sinai Health System’s front-end, mid-cycle, and back-end RCM operations. This role will develop and execute best-in-class vendor performance management frameworks, negotiate and manage contractual agreements, drive accountability for KPIs and SLAs, and ensure vendors align with Mount Sinai’s operational, financial, and patient experience goals.
  The Director will partner cross-functionally with internal RCM leaders, IT, Finance, Legal, and external partners to ensure vendor-delivered services meet or exceed contractual obligations and support enterprise revenue cycle transformation initiatives.
  The Director will report to the System Vice President of RCM.
  Responsibilities

Qualifications

• Bachelor’s degree in healthcare administration, Business, Finance, or related field required; master’s degree preferred.
• Minimum 8 years’ progressive experience in healthcare revenue cycle management, with at least 5 years in vendor management or contract oversight.
• Proven experience managing large-scale vendor contracts in a complex health system environment

PERFORMANCE METRICS FOR ROLE SUCCESS

Reduction in vendor-related cost-to-collect.
Vendor performance meeting or exceeding 95% SLA adherence.
Timely resolution of vendor-related operational issues.
Measurable improvement in cash acceleration, denial overturns, days in AR and, clean claim rates attributable to vendor performance.

ESSENTIAL FUNCTIONS OF POSITION

Maintain strong understanding of revenue cycle metrics and build processes to enhance analytical capabilities, process improvement identification, and technology enhancements.
Maintain strong understanding of various system functionalities and lead team in identifying and implementing improvements for performance, workflow, and cost-to-collect reduction.
Build effective, collaborative relationships with key stakeholders across departments.
Resourceful in creating or fine-tuning the processes necessary to complete the work along with the ability to organize people and activities.
Challenge existing norms or courses of action to facilitate fully informed decision-making. Help institute balanced decision-making by identifying risks and opportunities.
Establish and maintain strong working relationships with revenue cycle leaders, key stakeholders, and foster a strong working relationship with key strategic partners.
Provide leadership and support governance processes to result in effective, efficient, standardized, and compliant practices.
Create feedback loops and enhancement pipelines informed by stakeholders and data.
Maintain strong understanding of revenue performance metrics and payer mix.
Ensure compliance with all HIPAA privacy and security standards.
Conform to the established policies/ procedures/ processes/ Standards of Behavior.
Performs other duties as required by the System Vice President of RCM.

Qualifications

• Bachelor’s degree in healthcare administration, Business, Finance, or related field required; master’s degree preferred.
• Minimum 8 years’ progressive experience in healthcare revenue cycle management, with at least 5 years in vendor management or contract oversight.
• Proven experience managing large-scale vendor contracts in a complex health system environment.

Employer Description