Director of VIP at Gamdom

Valletta, South Eastern Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

VIP Management, P&L Ownership, Data Analysis, Team Leadership, Coaching, Relationship Management, Negotiation, Strategic Retention, Behavioral Data Analysis, Predictive Data, CRM Capabilities, Operational Excellence, Forecasting Models, Process Improvement, Talent Acquisition, Performance Metrics

Industry

Gambling Facilities and Casinos

Description

Help Us Redefine How People Gamble Online Gamdom isn’t here to be “another online casino.” We’re building a next-generation wagering ecosystem, faster, smarter, more personal, and more entertaining than anything the industry has seen. We move like a tech company, think like a data company, and treat our players like partners - not transactions. Your mission: turn our VIP function into a commercial engine that defines the future of high-value player experience in crypto gambling. NOTE: This role requires relocation to Malta Strategic Mandate - Build the VIP Machine That Fuels Gamdom’s Next Era Take full P&L ownership of the VIP segment, revenue growth, margin discipline, and portfolio scale are your scoreboard. Architect a portfolio model where every VIP Manager runs a clear book of business with performance targets that actually drive commercial outcomes. Transform VIP from a reactive service arm into a predictable, data-led, revenue-producing engine. Deploy segmentation frameworks for whales, high-potential players, and churn-risk cohorts. Drive structural improvements in bonus efficiency so Gamdom delivers high-value entertainment sustainably. Team Leadership & Execution - Build an Elite Unit Build and lead a high-performance VIP team with strong execution rhythms. Hire, upgrade, and restructure as needed, you own the talent and the standards. Create a culture where every manager behaves like a portfolio owner. Coach the team in relationship management, negotiation, and strategic retention. Set communication standards that reflect Gamdom’s premium, crypto-native brand. Player Experience & Commercial Intelligence - Reinvent VIP for a New Kind of Casino Build personalized engagement frameworks using behavioral and predictive data. Create decisive interventions at key inflection moments. Launch proactive reactivation programs. Ensure every touchpoint is discreet, instant, frictionless, and commercially smart. Cross-Functional Authority - VIP as a Strategic Engine Partner with Product & Data to build dashboards, triggers, and CRM capabilities. Influence roadmap, promo structures, and lifecycle strategy. Ensure VIP issues move through the organization with zero friction. Operational Excellence - Build a System That Runs Itself Establish the KPIs that matter: revenue per manager, LTV expansion, churn conversion, bonus efficiency, and more. Build forecasting models for value trajectories and revenue stability. Systematize SOPs and workflows to enable scale. Maintain a no-complacency culture of audits, reviews, and accountability. You Bring A proven track record building and scaling high-performance commercial or VIP organizations. Extremely organized and deeply process-driven - structure and clarity are your superpowers. Exceptional people skills - coaching teams, influencing leadership, and building trust with high-value players. Executive presence and sharp commercial instinct. What Success Looks Like at Gamdom A VIP department that operates as a predictable, scalable revenue engine. Managers who own their portfolios and numbers with discipline and autonomy. Measurable lifts in GGR, LTV, retention stability, and unit economics. A VIP ecosystem that embodies Gamdom’s mission: redefining how people gamble online.

Responsibilities

The Director of VIP will transform the VIP function into a commercial engine, focusing on revenue growth and player experience. They will lead a high-performance team and implement data-driven strategies to enhance player engagement and retention.