Director of Volunteer Services – Hospice Care at Transitions Hospice - Illinois

Elk Grove Village, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

107000.0

Posted On

22 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Volunteer Management, Hospice Care, Compliance, Data Analysis, Performance Management, Strategic Planning, Program Development, Audit Management, Leadership, Training Curriculum Development, Stakeholder Engagement, KPI Reporting, Healthcare Administration, Veteran Services, Documentation Standards

Industry

Hospitals and Health Care

Description

Description Build the Program Behind the Care At Transitions Hospice, volunteers aren't a nice-to-have — they're a cornerstone of the care we deliver. They sit with patients, honor veterans, support grieving families, and show up in ways that no clinical role can replicate. We're looking for an enterprise-minded leader to own and elevate our volunteer program across four states — building the systems, standards, and accountability structures that allow local teams to thrive, while ensuring every branch stays compliant, survey-ready, and mission-aligned. If you're a builder who loves data as much as people — and wants your work to matter to patients and their families — this is your role. What You'll Do As Director of Volunteer Services, you'll own the enterprise volunteer operating model from end to end — setting the standards, driving the metrics, and holding the organization accountable for meeting Medicare's 5% volunteer hour requirement across all locations. Your day-to-day includes: Owning full compliance with 42 CFR § 418.78 and all state volunteer program regulations across every licensed location Building and maintaining a comprehensive performance dashboard tracking volunteer utilization, recruitment pipeline, retention, and documentation compliance Running monthly enterprise performance reviews across all branches — identifying outliers and driving corrective action to closure Leading a recurring branch audit cadence and owning the organization's standing survey readiness process Serving as the primary champion for the We Honor Veterans (WHV) program — overseeing veteran-specific training, pinning ceremonies, and community partnerships Indirectly supervising volunteer coordinators across IL, IN, MI, and OH, providing coaching, performance management, and professional development Developing training curricula and documentation standards for volunteers and coordinators, in collaboration with the Clinical Education team Building strategic partnerships with faith communities, universities, veteran service organizations, and civic groups Presenting program performance reports to senior leadership, quality teams, and compliance committees Benefits We Offer Competitive Pay Medical, Dental & Vision Insurance Life Insurance 401(k) with company match Paid Time Off Company provided equipment Travel Reimbursement for multi-site responsibilities Requirements What You Bring Bachelor's degree in Social Work, Healthcare Administration, Nonprofit Management, Psychology, or a related field — Master's preferred 5+ years of experience in hospice or a related healthcare setting 2+ years in volunteer management or coordination Multi-site or multi-state program management experience Demonstrated experience building or redesigning enterprise-level volunteer programs — not solely maintaining existing ones Experience designing dashboards, audit systems, and corrective action processes at an enterprise scale Comfort presenting data, managing KPIs, and reporting program performance to senior leadership

Responsibilities

The Director of Volunteer Services will oversee the enterprise volunteer operating model, ensuring compliance with Medicare regulations and state standards across multiple locations. They will lead performance reviews, manage volunteer coordinators, and build strategic community partnerships to support hospice care initiatives.