CLOSE DATE FOR APPLYING TO THIS POSITION IS SEPTEMBER 10, 2025. A RESUME AND COVER LETTER ARE REQUIRED TO BE SUBMITTED. IF BOTH THESE ITEMS ARE NOT INCLUDED, YOU WILL NOT BE INVITED FOR AN INTERVIEW.

Warriors & Quiet Waters
Director of Warrior Experience
The Director of Warrior Experience leads program facilitation, Warrior support, and Alumni engagement at WQW, overseeing staff, program execution, and partnerships while ensuring cross-department collaboration, strategic planning support, and continuous improvement to advance the organization’s mission.
Reports to: Chief Program Officer (CPO)
Warriors & Quiet Waters (WQW) is a national leader in veteran transformation. Based in Bozeman, Montana, we empower post-9/11 combat veterans and their loved ones to thrive – helping them rediscover purpose, rebuild trust, and reclaim their sense of mission after service. We do this through Built for More, a rigorous nine-month journey rooted in what science tells us drives human thriving: nature, challenge, connection, and reflection.
Our impact isn’t anecdotal – it’s measured. WQW is independently evaluated by Syracuse University’s Institute for Veterans & Military Families, and in 2026, we’ll launch a randomized controlled trial to deepen our evidence base. Our model works. And we’re growing.
WQW is more than a program – it’s a culture. We are a high-performing, mission-obsessed team driven by shared values and a relentless commitment to excellence. We believe thriving veterans make America stronger – and that transformation doesn’t happen by accident or overnight. It takes leadership, discipline, trust, and a team that’s committed to seeing it through and getting it right.
If you’re looking to join a principled, purpose-driven organization where your leadership will shape lives – and where you’ll be expected to grow, challenge, and inspire others every day – this might be the most meaningful role of your career.

REQUIRED QUALIFICATIONS:

• Demonstrated ability to lead, develop, and inspire a high-performing, cohesive team in a manner that builds trust, gives ownership, manages accountability, and creates leaders.
• Demonstrated ability to manage resources and processes to achieve and exceed identified outcomes.
• Must embody WQW’s core values and cultural expectations. Must demonstrate cultural literacy and the ability to lead by example within WQW’s culture – The WQW Way.
• Demonstrated ability to think and operate strategically. Proven capacity to support executive leadership (CPO) in planning, innovation, and change management.
• Demonstrates empathy, self-awareness, humility, and an ability to lead peers and manage across personality types.
• Possesses a basic knowledge of WQW’s mission and programmatic theory and model.
• Articulates vision, values, and direction clearly and confidently. Strong written and verbal communicator who aligns others through messaging.
• Demonstrated proficiency in effective collaboration and teamwork
• Self-starter: Demonstrated ability to utilize innate initiative, creativity, and a bias for action to achieve intended outcomes in the absence of detailed supervision
• Proven complex problem-solving skills
• Adaptable and flexible – able to perform in uncertain environments
• Prior experience with WQW operations and programs
• Current computer and technology competency (Microsoft Office Suite)
• Comfortable interacting with diverse populations and demographics on a regular basis Strong organization and time management skills
• Valid Driver’s License
• US Citizen

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree
• Military veteran or military family member with significant knowledge and understanding of issues/roadblocks faced by military members transitioning from military service into civilian life.
• Experience working with or exposure to U.S. military culture, Veteran Service Organizations, combat veterans, or disabled communities
• Crisis management experience
• Possesses a working knowledge of Salesforce or other Customer Relationship Management software experience

1) The Director of Warrior Experience (DWE) will lead the Warrior Experience Team and manage the efforts related to program facilitation, Warrior support, and Alumni engagement for WQW’s programs and program-related activities, producing programs that meet or exceed WQW standards and that put Warriors first, always.
2) The DWE will meaningfully support the Chief Program Officer in operational and strategic planning, to include assisting the CPO in leading new program development efforts and helping to lead change management efforts across the Program Team.

3) The DWE’s internally-focused responsibilities include leading the Warrior Experience Team and managing the planning and execution of all aspects of WQW program facilitation, Warrior support, and Alumni engagement. These efforts will require a focused stare down and in and will encompass approximately 80% of the DWE’s time. The DWE will:

• Lead, supervise, and assess the performance of the Program Facilitators and the Alumni Engagement Manager, focusing on team climate, performance, and personnel development and feedback.
• Lead the WQW Application, Assessment, Selection, and Placement (AASP) process for selecting qualified applicants to participate in WQW programming.
• Manage the scheduling and execution of virtual and in-person facilitation sessions, and conducting facilitation when necessary.
• Organize and leverage a network of strategic partners with the ability to address veterans’ needs beyond the scope of those met by WQW, and conduct case management duties when necessary.
• Supervise the effective management of the WQW Alumni Engagement Program, enabling Alumni to remain connected to and active in WQW programs and sponsored events.
• Manage continuous process improvement efforts associated with in-person and virtual programming, ensuring the effective dissemination and incorporation of relevant lessons learned where viable and appropriate.
• Closely manage the Warrior Experience Team budget, tracking expenses, reporting in- kind donations, and ensuring maximum impact of donor resources and cost management.
• Manage the DWE Team’s effective participation in the WQW Entrepreneurial Operating System (EOS) processes, ensuring timely compliance and engagement to meet weekly, quarterly, and annual requirements at the individual, team, and organizational level.

4) The DWE’s externally-oriented responsibilities include ensuring synchronization with the Program Operations Team and the incorporation of any approved requirements of other departments. These efforts will require a recurrent gaze laterally and will encompass approximately 20% of the DWE’s time. The DWE will:

• Ensure synchronization with the Program Operations Team to achieve the seamless integration of program facilitation and Alumni engagement efforts into the execution of each cohort’s virtual and in-person programing.
• Ensure collaboration with the Operations, Marketing, and Development Departments to enable a spirit of proactive mutual support, teamwork, and mission accomplishment.
• Provide essential program data to the Marketing and Development team to assist in formulation of Development reports, donor engagement communications, and marketing and communication efforts.
• Ensure detailed entry and maintenance of participant data in Salesforce

Working Conditions: A mix of office conditions and field work in support of programs, development events, etc.