Job Title: Director of Water Utility Services
Location: Remote
Reports to: Vice President, Service Operations
Department: Revenue

OVERVIEW:

We are seeking a results-driven Director of Water Utility Services to lead program management across all customer-facing service engagements involving third-party subcontractors. As a key member of the Revenue organization, this role will oversee the full lifecycle of partner-involved service delivery—ensuring excellence in execution, effective communication with internal and external stakeholders, and rigorous tracking and reporting of project outcomes.
The ideal candidate brings deep experience in service operations and delivery in water quality, utility management, or tech-enabled field services, particularly in small-to-midsize water systems. This role will play a central part in designing and refining a scalable, repeatable delivery model that can be replicated across service categories as the organization matures.

QUALIFICATIONS:

• 7+ years of experience in project or program management within professional services, field services, or partner delivery environments.
• Strong familiarity with water quality management, water utility operations, and/or tech-enabled services in small-to-midsize water utility system contexts.
• Proven track record of managing customer-facing engagements.
• Exceptional organizational skills; able to discern priorities, record relevant information with sufficient detail, and maintain a bias for standardization.
• Exceptional communication skills; able to read the needs of each stakeholder, build rapport quickly, and establish shared goals for movement as a team.
• Experience using project management and CRM/PSA tools (e.g., Hubspot, Monday, etc).