Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description

JOB SUMMARY:

The Director of Waterpark is responsible for overseeing the strategic planning, operation, and management of the waterpark facilities within Rixos Hotel. This role involves ensuring a high-quality guest experience while maintaining safety, operational efficiency, and profitability. The Director will lead a team of staff, develop waterpark programs, and collaborate with other hotel departments to enhance the overall guest experience.

GUEST EXPERIENCE:

• Develop and implement programs and activities that enhance guest enjoyment and engagement in the waterpark.
• Actively seek guest feedback and implement improvements based on input.
• Respond promptly to guest inquiries and resolve issues to ensure a positive experience.

QUALIFICATIONS:

• Bachelor’s degree in Hospitality Management, Recreation Management, or a related field preferred.
• Minimum of 5 years of experience in a leadership role within a waterpark, resort, or entertainment setting.
• Strong knowledge of safety regulations, waterpark operations, and industry best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to create innovative programs that enhance guest engagement and satisfaction.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

PREFERRED SKILLS:

• Certification in CPR, first aid, and other relevant safety training.
• Familiarity with budgeting and financial management in a hospitality context.
• Experience in marketing and promotions within the hospitality industry.