Company Description
An exclusive sanctuary where the timeless elegance of London’s storied past meets the vibrant pulse of modern British life, Cambridge House anchors an esteemed list of European Auberge Resorts properties, including Florence’s Collegio alla Querce, The Woodward in Geneva, Santorini’s Grace Hotel and the charming French countryside, Domaine des Etangs.
Developed by the Rueben brothers, this elegant project is nestled between the tranquil expanse of Green Park and the lively allure of Shepherd Market, our uniquely Mayfair hotel, complemented by a private members’ club, offers a harmonious blend of retreat and gathering space all offering buzzy food and beverage and stunning design lead by Europe’s leading architecture and interior design voices. This majestic Georgian mansion and Grade 1-listed Palladian-style townhouse are being thoughtfully transformed into a 102-room hotel, preserving its rich heritage while presenting London’s most desirable new restaurants, bars, spa, and private members club that are perfectly attuned to the pulse and style of modern London life.
Job Description

The Director of Wellbeing will be responsible for driving and leading the commercial and financial performance of the spa and wellbeing department at Cambridge House, ensuring complete visibility and maximizing all opportunities and resources. Ensure that the highest service standards are adhered to, and that guest experience exceeds expectations. Work closely with the Hotel General Manager in establishing and maintaining key business objectives, effective marketing/PR, operational brand standards, guest relations and team member management.

• Develop an annual budget and business plan for the spa, in conjunction with the Hotel General Manager. To be responsible for the achievement and regular review of the business plan and budget.
• Provide daily and monthly financial and statistical reports for the Hotel General Manager, incorporating justifications of performance, proposals and recommendations to optimize financial performance.
• Drive and monitor performance through KPIs, linking results with sales and marketing activities.
• Review the monthly P&L, scrutinizing departmental costs to optimize profit margins without compromising quality.
• Establish and ensure a cost-effective wage structure based on productivity and efficiency.
• Communicate and discuss KPI’s with key department heads, ensuring this is filtered down to an operational level.
• Monitor Hotel KPI’s closely, reflecting on how this may affect the spa and wellness business and forecast accordingly.
• Liaise with the hotel Sales and Marketing Director to prepare and develop annual marketing plan. Coordinate all promotional activities, PR and events in line with this.
• Effectively integrate wellness within the Hotel’s marketing strategy and ensure ongoing representation, both internally and externally.
• Lead the planning and implementation of marketing activities within the spa and wellness department, with support from the Hotel.
• Plan and act as a host for all VIP and press events and visits.
• Maintain consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with the team, implementing changes or training where necessary.
• Deal with any guests’ complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardized. Record any grievances and follow up accordingly, liaising with the Hotel General Manager where necessary.
• Hold regular meetings and create strong relationships with key Hotel departments such as Front Office, Arrivals, Housekeeping and Maintenance.

Qualifications
-

5+ years of work experience as a Director of Spa & Wellbeing within luxury hospitality or spa setting.

• Hotel opening experience
• Experience building teams to successfully launch in an urban market for a global luxury brand.
• Strong aptitude in financial management, financial reports, and analysis.
• Demonstrated track record of strong attention to detail and good communication skills.
• Therapy background highly preferred
• Bachelor’s Degree or equivalent, ideally in Hotel Management, Business or a combination of these.
• Ability to live and work within the United Kingdom without sponsorship

Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas and gracious yet unobtrusive service. With 30 one-of-a-kind hotels and resorts, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
Our mission is to be the most inspiring collection of one-of-a-kind luxury properties and experiences in the world. We are best-loved because we are intimate, stylish, soulful and deeply personal.
For more information: aubergeresorts.com. Connect with Auberge Resorts Collection on Instagram, TikTok, Facebook, Threads, and LinkedIn @AubergeResorts and #AlwaysAuberge
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

• Develop an annual budget and business plan for the spa, in conjunction with the Hotel General Manager. To be responsible for the achievement and regular review of the business plan and budget.
• Provide daily and monthly financial and statistical reports for the Hotel General Manager, incorporating justifications of performance, proposals and recommendations to optimize financial performance.
• Drive and monitor performance through KPIs, linking results with sales and marketing activities.
• Review the monthly P&L, scrutinizing departmental costs to optimize profit margins without compromising quality.
• Establish and ensure a cost-effective wage structure based on productivity and efficiency.
• Communicate and discuss KPI’s with key department heads, ensuring this is filtered down to an operational level.
• Monitor Hotel KPI’s closely, reflecting on how this may affect the spa and wellness business and forecast accordingly.
• Liaise with the hotel Sales and Marketing Director to prepare and develop annual marketing plan. Coordinate all promotional activities, PR and events in line with this.
• Effectively integrate wellness within the Hotel’s marketing strategy and ensure ongoing representation, both internally and externally.
• Lead the planning and implementation of marketing activities within the spa and wellness department, with support from the Hotel.
• Plan and act as a host for all VIP and press events and visits.
• Maintain consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with the team, implementing changes or training where necessary.
• Deal with any guests’ complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardized. Record any grievances and follow up accordingly, liaising with the Hotel General Manager where necessary.
• Hold regular meetings and create strong relationships with key Hotel departments such as Front Office, Arrivals, Housekeeping and Maintenance