Director of Wellness at Accor

Hà Nội, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Operations Vision, Facility Oversight, Guest Experience, Financial Management, Budgeting, Revenue Optimization, Cost Control, Staff Leadership, Performance Management, Training Programs, Brand Promotion, Community Outreach, Membership Programs, Regulatory Compliance, Reporting

Industry

Hospitality

Description

Company Description At Fairmont Hanoi, we’re crafting more than just a wellness offering — we’re setting the stage for a transformative experience. With a concept set to be a game changer in Hanoi’s hospitality landscape, our spa, bathhouse, and wellness facilities are designed to become the city’s new social epicentre — where luxury meets community, and well-being becomes a way of life. The role of Wellness Director calls for an outgoing, visionary leader with a passion for exceptional service and holistic experiences. This position holds strategic responsibility for the seamless operation of our spa, bathhouse, fitness center, and wellness membership programs. It is a unique opportunity to shape an inspiring destination that speaks to both hotel guests and the local community — perfectly aligned with Fairmont’s commitment to well-being and elevated hospitality. Job Description Key Responsibilities Strategic Leadership & Operations Vision Implementation: Develop and execute a comprehensive wellness strategy that integrates spa operations, fitness, nutrition, and holistic well-being, ensuring alignment with Fairmont's brand standards and guest expectations. Facility Oversight: Manage daily operations across all wellness facilities, ensuring cleanliness, safety, and service excellence. Guest Experience: Uphold a culture of personalized service, ensuring each guest interaction is memorable and exceeds expectations. Financial Management Budgeting: Prepare and manage the annual operating budget and financial forecasts for the wellness department. Revenue Optimization: Develop and implement strategies to drive revenue growth through spa services, memberships, retail sales, and special programs. Cost Control: Monitor expenses, ensuring efficient use of resources and adherence to budgetary constraints. Team Development & Human Resources Staff Leadership: Recruit, train, and mentor a diverse team of wellness professionals, fostering a collaborative and high-performing work environment. Performance Management: Conduct performance evaluations, providing feedback and development opportunities to team members. Training Programs: Design and implement comprehensive training programs to ensure staff are knowledgeable about the latest wellness trends and techniques. Marketing & Community Engagement Brand Promotion: Collaborate with the marketing team to develop promotional materials and campaigns that highlight the wellness offerings. Community Outreach: Establish partnerships with local organizations and participate in community events to promote the wellness center and attract local clientele. Membership Programs: Design and manage wellness membership programs that cater to the needs of the local market, ensuring member satisfaction and retention. Compliance & Reporting Regulatory Compliance: Ensure all wellness operations comply with local health and safety regulations, as well as Fairmont's internal policies. Reporting: Maintain accurate records and reports related to financial performance, guest satisfaction, and operational metrics, providing regular updates to senior management. Qualifications Education Bachelor’s degree in business administration, Hospitality Management, Wellness, or a related field. Advanced certifications in spa or wellness management are advantageous. Experience Minimum of 5 years in a senior wellness or spa management role within a luxury hospitality environment. Skills Strong leadership and team management capabilities. Excellent financial acumen with experience in budgeting and revenue management. Proficient in wellness trends, treatments, and holistic health practices. Exceptional communication and interpersonal skills. Ability to develop and execute strategic marketing initiatives. Additional Information Flexibility Willingness to work evenings, weekends, and holidays as required by the operation. Language Proficiency Fluent in English; additional language skills are a plus. Job-Category: Wellness & Recreation Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Director of Wellness is responsible for developing and executing a comprehensive wellness strategy integrating spa, fitness, and holistic well-being, while managing the daily operations of all wellness facilities to ensure service excellence. This role also involves significant financial management, including budgeting and revenue optimization for the department.