Director of Workplace Experience at Habitat for Humanity Portland Region

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

100881.0

Posted On

11 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Internal Communications, Workplace Systems Governance, IT Service Delivery, Facilities Management, Office Operations, Project Management, People Leadership, Change Management, Budget Management, Vendor Management, Microsoft SharePoint, Microsoft Teams, Slack, Smartsheets, Emotional Intelligence, Editorial Judgment

Industry

Non-profit Organizations

Description

Director of Workplace Experience Department: People, Culture & Inclusion Reports to: VP, People, Culture & Inclusion Time Commitment: Full-Time, Exempt Level: J Compensation: $80,705 - $100,881*; We offer a comprehensive benefits package that includes medical, dental, and vision insurance, generous paid time off, life insurance, paid family and medical leave, and more. *For details on the compensation, see Your Compensation section below. Application Deadline: Your application is due by June 05, 2026. We will not actively screen applications received after the deadline. Review of late applications is conducted at the discretion of the hiring manager. NOTE TO CANDIDATES: We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described. Habitat is an organization committed to building a diverse and inclusive organization which means that we recognize that sometimes the best candidate may have a less traditional background. We acknowledge that requirements for educational and experience minimums create invisible barriers for historically oppressed populations in pursuit of employment. Combined with our equity practices, we focus on candidates’ abilities to excel within the responsibilities of the position, based on their experience found inside and outside formal education and/or work history. We welcome applicants from all communities, and strongly encourage Black, indigenous, and people of color, women, people with disabilities, immigrants, and members of the LGBTQ+ community to apply for this position. Who You Are: As the Director of Workplace Experience, you are a strategic and execution focused leader responsible for delivering clear, consistent, and well supported employee experiences across Habitat for Humanity Portland Region. You integrate internal communications, workplace systems and platforms, IT service delivery oversight, facilities and maintenance, office management, and administrative operations and budget management into a cohesive internal services model within the People, Culture & Inclusion function. A core responsibility of your role is leading internal communications strategy, with full ownership of the vision, plan, and execution of organization wide communications. You translate leadership priorities, decisions, and change into clear, effective communication that supports organizational performance. You lead the Workplace Experience function by connecting people, systems, communication, and operational support, directly managing the IT Manager and Office Coordinator. You balance hands on execution with leadership, prioritization, governance, and continuous improvement across workplace services. You report to the VP, People, Culture & Inclusion and operate in a mixed strategic and tactical partnership, ensuring a seamless, end to end employee experience. Who we are: At Habitat for Humanity Portland Region we believe that everyone deserves a stable and affordable place to call home. Founded in 1981, we have built and repaired homes in partnership with over 3,000 people across the Portland region. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International and operates out of three offices, four brick-and-mortar stores, one warehouse, and construction sites in Portland, Hillsboro, King City, Gresham, and Lake Oswego. Habitat Portland Region is intentional about building a healthy and thriving organizational culture and envisions a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. All of our staff engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement [https://habitatportlandregion.org/equity-statement/] and Cultural Compact [https://habitatportlandregion.org/about/cultural-compact/] are living, breathing documents that we continually work toward. Please visit our website and social media pages to learn more. You’ll be responsible for: Internal Communication Systems (40%) * Own internal communications systems and execution (e.g., newsletters, staff meetings, intranet, staff announcements, leadership updates, and change communications * Serve as lead editor for internal communications including newsletters, staff announcements, leadership updates, and change communications * Partner with leadership to communicate organizational priorities, decisions, and changes clearly and consistently * Oversee content delivery on internal communication channels, and coordination to ensure communications are accessible, consistent, and engaging across platforms * Collaborate with ReStore communications leaders and our external communication team to align internal and external narratives * Use staff feedback, recurring questions, and survey insights to continuously improve clarity and effectiveness * Track and report internal communications performance metrics Workplace Systems Governance (20%) * Own governance, standards, and continuous improvement for workplace systems and collaboration platforms including Microsoft systems (SharePoint, Teams, Co-Pilot) Slack, and mobile device administration * Establish and drive adherence to a clear file management system including structure, naming conventions, permissions standards, and content lifecycle expectations * Maintain documentation, user guides, and standards to support consistent adoption and effective use * Partner with IT and functional leaders to streamline tools, reduce duplication, and improve usability IT Service Delivery Oversight (15%) * Provide leadership, prioritization, and accountability for IT service delivery in partnership with the IT Manager, including overseeing technology hardware, inventory and renewals * Oversee onsite technical support and IT vendor / managed service provider performance * Set service expectations, escalation paths, and quality standards for IT support * Partner on core IT lifecycle processes affecting staff experience including onboarding, offboarding, access provisioning, and device readiness Facilities, Maintenance & Office Operations (15%) * Oversee facilities planning, maintenance, and coordination across all locations * In partnership with people leaders, ensure workplace environments are safe, functional, inclusive, and supportive of productivity * Provide leadership and prioritization for office operations, workplace readiness, and shared space cultural norms * Lead workplace planning, space-related projects, and office improvements with minimal disruption Administrative Operations, Vendor Management & Cross-Functional Projects (10%) * Ensure consistent administrative service delivery through clear standards, workflows, and documentation in partnership with People, Culture, and Inclusion leaders * Partner cross-functionally to implement workplace experience and operational improvement initiatives * Translate priorities into executable plans with clear ownership, timelines, and outcomes * Oversee organization‑wide administrative accounts (e.g., copier, janitorial, mail, etc.) and vendor management, setting standards and accountability for access management, contract management, and reporting * Provides leadership, direction, and accountability for the Workplace Experience function and team, including: * IT Manager – Responsible for IT operations and IT vendor / managed service provider management. * Office Coordinator– Responsible for office operations and administrative support including front desk services, office readiness, reception, onboarding and offboarding logistics, accounts and vendors, and coordination of administrative workflows. To be successful in this role, you’ll**: * 6+ years of progressive experience; 3+ of which is direct or leadership experience. (Or 4+ years of progressive experience, 2+ of which is direct, and relevant bachelor's degree.) * Experience overseeing workplace systems, collaboration platforms, IT service delivery, facilities, or internal services, with a focus on usability, consistency and team member experience * Demonstrated success leading and executing internal communications and information flow in a multi-industry organization, (retail, construction, etc.) with strong editorial judgment and the ability to translate leadership priorities and change into clear, actionable messages * Strong performance accountability and ability to follow through on commitments, maintain confidentiality, and meet deadlines in a high-pressure, fast-paced environment * Ability to manage multiple complex projects with strong attention to detail, a high level of responsiveness, and the ability to adapt and be flexible * Strong people leadership, prioritization, and project management skills * Systems-thinker with a change management mindset; able to identify friction points, simplify processes, and improve how people experience the organization day to day. * Excellent written and verbal communication skills across a wide array of internal audiences * High emotional intelligence and excellent ability to partner across diverse roles and environments * Ability to understand staff concerns and create content that reflects those needs, with a focus on equity and inclusion * An understanding of the technology required to oversee IT and communications systems * Strong computer skills, including MS Office and Smartsheets **Any combination of formal education, paid work experience, unpaid/volunteer experience, and life experience will be considered. To be considered above and beyond the average candidate in this role, you’ll also: * Any qualifying combination of education, certification, and experience that demonstrates the ability to perform the duties of the position. * Advanced degree in communications, organizational development, public administration, management informational systems, nonprofit management or business administration or other relevant degree Your work environment and activities: OFFICE/HYBRID * Your workday will be located in a human-paced, team-oriented, business-casual style office setting. * Depending on the position’s responsibilities, you may be eligible for remote/hybrid work based on performance, and access to essential work-related resources. * While in the office, you will routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. * An office-based role means that your day will be mostly sedentary, with some time spent moving files, open filing cabinets, bending, and/or standing on a stool as necessary. * Occasionally you will travel between other Habitat locations or temporary worksites. Your Work Schedule: * 40-hour work week, generally Monday - Friday 8:30am-4:30pm; some occasional evening or weekend work may be necessary Your Compensation: We aim to offer competitive pay and benefits and are committed to equity and transparency in compensation. Basing compensation on a candidate’s willingness and/or ability to negotiate leads to inequities and bias in how employees are compensated, particularly for historically oppressed groups. Instead, we determine the best possible compensation offer based on base qualifications, relevant experience, internal equity, and the candidate’s competencies for the role demonstrated during the hiring process. Successful candidates are typically hired within the first half of the Pay Range and receive scheduled incremental increases. When starting in this position, your compensation will generally be between $80,705 - $100,881, not exceed the range midpoint. The full range for this position is $80,705 - $121,057. Your Benefits Package: We offer a comprehensive benefits package that includes: * 100% employer-paid premium for health insurance (medical, vision, alternative care, prescriptions) for employee; 50% premium paid for dependents * 100% employer-funded Health Reimbursement Account (HRA) * 100% employer-paid premium for dental insurance for employee; 50% premium paid for dependents * Generous paid time off: starting at three weeks of Vacation time; two weeks of Sick time; 11 paid holidays; paid birthday off * 3% matching 403(b) retirement savings plan * Flexible Spending Accounts (FSA) * Disability insurance * Life insurance * Employee Assistance Program (EAP) What to expect when you apply: We strive to ensure our hiring process is accessible to all applicants. We know your time is valuable and want to acknowledge the time it can take to apply for a position. We ask you to submit your resume, cover letter, and provide three professional references using our online application. If you need assistance or accommodations in submitting your application or throughout the hiring process, please contact HR@habitatportlandregion.org [HR@habitatportlandregion.org]. Candidates are reviewed by the hiring manager and the hiring team. Selected candidates will be invited to participate in a screening phone call or virtual meeting. The final round of candidates will be invited to interview in-person with the hiring team. Occasionally we may request that finalists complete a second round of in-person interviews. We appreciate the time and effort that you put into this process. Apply here: https://bit.ly/HABCAREERS [https://bit.ly/HABCAREERS] If offered the position, and prior to starting work, you will be asked to complete a background check that includes a criminal record history record and motor vehicle record. Information from your background check will not necessarily preclude employment but will be considered in determining your suitability for this position. Habitat for Humanity Portland Region is an equal opportunity employer and seeks to employ the best qualified people for all our positions in a manner that does not discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law. This job description is intended as a guideline only and does not limit in any way the duties or responsibilities of any employee. Nothing herein shall be construed as a contract of employment, expressed or implied. All employment is terminable at will, with or without cause.

Responsibilities

The Director of Workplace Experience leads internal communications strategy and oversees workplace systems, IT service delivery, and facilities management. They manage the IT Manager and Office Coordinator to ensure a seamless end-to-end employee experience across all locations.